Assistant Manager, Research

19 hours ago

Singapore Singapore Management University Full time

COMPANY DESCRIPTION
Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities - all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

DESIGNATION : Assistant Manager, Research & Consulting (1-year contract), ISE

RESPONSIBILITIES
This position is for Institute of Service Excellence (ISE).

The role will support ISE in its mission with a focus on research and thought leadership by developing high quality Singapore and Asian based research on service excellence and consulting research projects. The role would be involved in the following:

- CSISG National Study
- Assist in the conducting of the study including vendor management, questionnaire reviews, data and quality checks.
- Assist in the quarterly review and reporting of national study findings including generation of research findings and analytics for the industry.
- CSISG Reports
- Analyze company level data for CSISG clients.
- Assist to generate timely and accurate reports.
- Preparation of presentation slides for client level management meetings.
- Research and Consulting Projects
- Assist analyst in ad-hoc research and consulting projects including preparing quotes, proposals, fieldwork management, client management and reporting.
- Assist in ad-hoc research consulting projects including development of research design, analysis and presentation to clients.
- Present findings to clients.

QUALIFICATIONS
- Degree in Business, Economics, Statistics or other related fields.
- Minimum 2 years’ experience in a research or consultancy role preferred.
- Recent graduates are welcome to apply.
- Meticulous with strong verbal and written communication skills in English are required.
- Experience in the use of statistical software packages and database language such as SPSS, R and SQL.
- Good understanding of research methodologies and able to perform data analysis.
- Experienced in the use of statistical software packages like SPSS or R.
- Team player with excellent interpersonal skills.
- Self-motivated and able to work independently to meet tight deadlines.
- A keen learner who is curious to discover news insights.
- Willing to pick up new research skills as needed.

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