Ict Service Desk Engineer

4 days ago


Singapore GATEWAY SEARCH PTE. LTD. Full time

**ICT SERVICE DESK ENGINEER (x3)**

**_Permananent / Direct Employment _**

**_Job Location: East _**

**_5 days job a week - 9am-6pm _**

**Purpose**:

- The IT Service Desk is the first point of contact for users for questions, requests, and incidents. The IT Service Desk function:

- Defines and deploys the IT-processes and tooling for request-, incident-, change and problem-management for the entire IT-function and aligns these processes with Operations and Product to aim for a consistent customer experience.
- Is the first point of contact for users to submit questions, request, and incidents by enabling an IT Service Management portal for self-service.
- Tries to solve questions, request, and incidents in the first line and, if not, dispatches it to other departments and oversee the quality and timeliness of the resolution.
- Defines and manages the major incident management process in case of a critical incident.

**Job role**:

- **Service Desk around the globe.**:

- **Monitoring quality of service as per SLA**:

- **Incident Management & Root Cause Analysis (RCA)**:

- **ITSM processes and tooling**:

- Line Management
- Conduct regular performance reviews and feedback.
- Collaborates with other areas within IT to aim at a joint approach.

**Job Characteristics**:

- Needs to be present at the specific location of DLR to provide support.
- Some travel to other DLR-locations might be required.
- Needs to be available outside office hours in case of incidents or during changes.

**Job Requirements**:

- Customer oriented: Excellent supporting and service attitude.
- Excellent and effective communications skills, both orally and in writing
- Independent in own work; take responsibility in projects, but also not afraid to ask for help when needed.
- Result oriented: Pro-active attitude with hands-on mentality.
- Team player.
- Attention to detail.
- Quality focus

**Knowledge requirements**:

- Detailed knowledge of Windows, Office, Windows Servers, IOS and VMWare.
- Knowledge of **ITIL Service Management**:

- Knowledge and experience with Service Management tooling

**NOTE**:
EA Licence No: 19C9807

Registration No: R1114636 (Manalo Don Don Briones)



  • Singapore THATZ INTERNATIONAL PTE LTD Remote Work Freelance Full time

    Join Our Team at Thatz International Pte Ltd Are you ready to embrace the new opportunities in the ever-evolving landscape of technology? At Thatz International Pte Ltd , we are committed to identifying exceptional talents to drive the growth of our Next-Generation digital solutions and services in the new norm. If you're passionate about leveraging...


  • Singapore Thatz International Pte Ltd Full time

    **Join Our Team at**_**Thatz International Pte Ltd**_ Are you ready to embrace the new opportunities in the ever-evolving landscape of technology? At _**Thatz International Pte Ltd**_, we are committed to identifying exceptional talents to drive the growth of our Next-Generation digital solutions and services in the new norm. If you're passionate about...


  • Singapore THATZ INTERNATIONAL PTE LTD Full time $40,000 - $80,000 per year

    Join Our Team at Thatz International Pte Ltd Are you ready to embrace the new opportunities in the ever-evolving landscape of technology? At Thatz International Pte Ltd , we are committed to identifying exceptional talents to drive the growth of our Next-Generation digital solutions and services in the new norm. If you're passionate about leveraging...


  • Singapore Thatz International Pte Ltd Full time $30,000 - $60,000 per year

    Join Our Team at Thatz International Pte LtdAre you ready to embrace the new opportunities in the ever-evolving landscape of technology? At Thatz International Pte Ltd, we are committed to identifying exceptional talents to drive the growth of our Next-Generation digital solutions and services in the new norm. If you're passionate about leveraging technology...

  • Ict Executive

    4 days ago


    Singapore FUTUREX TECHNOLOGIES PTE. LTD. Full time

    Scope of Services The general job scope includes, but are not limited to: - Assist with AV Matters during school activities / functions (i.e., Live Streaming of events, Pre/Post multimedia content production) - Respond, investigate & provide resolution of incidents with the team of ICT(Associate) and Desktop Engineers involving the following systems /...


  • Singapore Xcellink Pte Ltd Full time

    A teacher's training insitute is expanding the team and are looking for ICT Support Engineers. The ICT Support Engineers reports to the IT Service Delivery Manager of Service Management Department. The primary responsibilities are to engage and manage customers while meeting their needs and expectation for IT services, provides ICT support to stakeholders,...


  • Singapore Rapsys Technologies Full time

    **Responsibilities**: - Provides 24x7 Service Desk support as defined by first response/Tier 1 support. - Be required to perform 24 X 7 shift work in support of operational IT related mission/after duty hours on call/emergency requirements. - Shift work is required.. **CORE COMPETENCIES**: - Analyzing - Delivering Results and Meeting Customer...


  • Singapore PLOY ASIA PTE. LTD. Full time $60,000 - $120,000 per year

    Service Desk EngineerAs a member of the Service Desk team, this position serves as a single point of contact for all IT issues and requests reported by users through the different support channels (phone, email, Self-Service Portal, Tech Concierge Desk). It is responsible for providing support (remotely or onsite) on company supported computer software,...


  • Singapore ERP21 Pte Ltd Full time

    Full Time - Post Date: October 4, 2021 18252 **About the Position**: The Service Desk Engineer is responsible for providing first level technical support to the Client’s customers. He/She will work closely with Desktop Engineer (Level 2), Service Desk Team Leads & Technical Support Engineers to achieve this purpose. **Main Responsibilities**: - Record...


  • Singapore OPENSOURCE PTE. LTD. Full time

    Overview Provide L1 and L2 on-site / remote IT support and fulfil service requests for CLIENT’S employees in all CLIENT’S locations. Responsibilities Perform asset tracking of all corporate devices (from purchase to disposal). Manage end-to-end process for all new tickets in the ESM tool, handle incoming phone calls, Teams messaging to the Service Desk,...