Service Now Developer

5 days ago

Singapore ARANY TECHNOLOGIES PTE. LTD. Full time

**Responsibilities**

Service Catalog Management
- Design, configure, and maintain the organization's Service Catalog within the ServiceNow platform.
- Collaborate with stakeholders to gather service requirements and ensure accurate representation in the catalog.
- Continuously update and improve the Service Catalog to meet evolving business needs. - Requested Item Processing:

- Configure and optimize the ServiceNow platform to efficiently process and fulfill user-requested items.
- Analyze and streamline the request fulfillment process, identifying areas for automation and improvement.
- Ensure timely and accurate handling of requested items, providing a seamless user experience. - Workflow Automation and Service Catalog Tasks Generation
- Utilize Flow Designer to create configuration-driven workflows and automate Service Catalog Task generation.
- Design and implement efficient and scalable workflows to support business processes. - Troubleshoot and resolve issues related to workflow automation and Service Catalog Task generation.
- Service Level Agreement (SLA) Management
- Define, implement, and manage SLAs within the ServiceNow platform.
- Link SLAs to Service Catalog Task and ensure adherence to defined service levels.
- Monitor SLA performance, identify areas of improvement, and propose corrective actions. Reporting and Dashboarding:

- Develop and maintain reports and dashboards within the ITSM platform.
- Create custom reports to track service performance, SLA compliance, and other key metrics. Analyze data, identify trends, and provide actionable insights to improve service delivery.

**Qualifications**

Tertiary education in Computer Science / Engineering or related discipline.

**Experience**
- At least 7years+experience in ServiceNow development.
- Experienced in ITSM configuration/design/implementation and requirements gathering Technical / Professional Skills
- Must have strong knowledge on ServiceNow fundamentals, configuration & scripting. Configuring, developing and testing solutions on the platform to meet business requirements Excellent problem solving & communication skill
- Ability to work both independently and as part of a team with professionals at all levels
- Strong commitment to professional and service excellence
- Excellent oral/written communication, planning, project management, networking and influencing skills
- Project planning and task estimation Strong analytical skills and logical approach

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