Assistant Vice President, Customer Service

-Job description

**Some careers open more doors than others.**

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking is our new global business combining Retail Banking and Wealth Management; and Global Private Banking, to become one of the world’s largest global wealth managers with USD1.4 trillion in assets. Across Asia, where wealth pools are growing faster than in any other region, HSBC’s wealth revenues grew 12% in 2019 (year-on-year) to USD5.7 billion. Our dedicated colleagues serve millions of customers worldwide across the entire spectrum of private wealth, ranging from personal banking individuals and families, through to business owners, investors and ultra-high-net-worth individuals. We provide products and services such as bank accounts, credit cards, personal loans and mortgages, as well as asset management, insurance, wealth management and private banking, that best suit our customers’ needs.

We are currently seeking a high calibre professional to join our team as an **Assistant Vice President, Customer Service.**

**Principal Responsibilities**
- The jobholder plays a key role in ensuring the smooth running of the retail branch operations by providing the highest level of service standard to our customers. The jobholder needs to supervise a team and ensures that all relevant parameters provided by local regulatory Monetary Authority of Singapore and internal guidelines, including audit requirements are observed and adhered to
- The jobholder’s major challenge is to continuously review the operations and procedures to enhance efficiency and productivity. Minimize operational lapses and losses in the form of cash discrepancies, exchange losses, etc
- The jobholder is required to exercise broad discretion in executing the daily duties by taking into consideration of risk, control and customer satisfaction using the delegation empowerment limits
- The jobholder will adhere and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators
- The jobholder should lead a team in delivering consistent and high level service standards in line with our service principles
- The hold holder should promote open communication and teamwork and develop staff ‘s skills and competency
- The jobholder should generate creative ideas to maintain and enhance staff morale and motivation level with an aim to provide the highest level of service to customers in this competitive and fast growing financial environment
- It is also the job holder’s responsibility to lead the team in adopting a service and sales culture to proactively introduce the banks products to our customers
- The jobholder will implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Area Compliance Officer or Local Compliance Officer. The term compliance embraces all relevant financial services laws, rules and codes with which the business has to comply
Requirements
- Some years of experience in the banking industry and has strong leadership skills with the ability to develop, direct and implement plans
- Strong communication and interpersonal skills are essential in this role to interact with a diverse group of subordinates, peers, senior executives and customers

To be considered for this role, the relevant rights to work in Singapore is required.

**You’ll achieve more when you join HSBC.**

Issued by The Hongkong and Shanghai Banking Corporation Limited.