Help Desk Support Officer,mandai
3 days ago
Job Description & Requirements
**Responsibilities**:
**Application Support**
- Microsoft Office Apps Issues, e.g. OneDrive access issues, etc.
- Escalation to L2 Support.
**General Support**
Fault reporting: Laptop, Printer, Keyboard, Mouse, Headset, etc.
Printer Related Support: Install, Configure, Escalate to Vendor.
- Monthly Random Laptop Checks.
- User Administration: Staff On-boarding, Staff Off
- Corporate SIM Card assignment, maintain Mobile number listing.
**Network Support**
- Fault reporting: VPN, Internet Connection.
- Fortigate Maintenance and Support, e.g. Firmware upgrade, Policy settings, Virtual Private Network
(VPN) Password reset and token issuance, domain blacklisting and whitelisting, etc.
Meraki Device Admin, device whitelisting, blacklisting, etc.
- Sophos Central Admin, Device and user group assignment, etc.
Ruckus Admin, reset Ruckus APs, adjust settings,
etc.
**Cybersecurity Support**
Help Desk Support Officer
Send Staff Advisory.
- Create KnowBe4 User.
- Daily Firewall Security Checks.
- Daily Sign-In Checks.
**3CX Support**
- Assign extension, install and configure 3CX app, maintain extension listing etc.
**b) Asset Management**:
Asset Issuance, Loan Issuance, Track and maintain asset listings.
To assist in stock-taking exercise, if required. Hardware vendor liaising and coordination for Return Merchandise Authorization (RMA) and Warranty.
**c) Service Progress Reports**:
- Daily Sign-In Logs Report.
- Daily Firewall Security Checks Report.
- Daily Helpdesk Ticket Report.
- Weekly Helpdesk Ticket Report.
- Monthly Helpdesk Ticket Report.
- Monthly Open Pending Requests Report by Assigned Digital Information Technology (DIT) Staff.
Yearly User Licensing Report.
- Ad-hoc request, e.g. Office 365 User List and Information, User Access Management Report.
- Monthly First Response Time Report (Amount of time between a support ticket submission and the first response from helpdesk).
Pay: $3,100.00 - $3,200.00 per month
Work Location: In person
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