Av Specialist

2 days ago

Singapore W SINGAPORE SENTOSA COVE HOTEL Full time

***
- Verify that AV equipment needed is in the inventory before event.
- Set-up, operate, and troubleshoot all equipment, devices, and systems.
- Ensure all equipment is fully operational, repair/clean when necessary.
- Tape down/dress loose wire/cable.
- Label broken equipment.
- Check delivered equipment and room set-up against Banquet Event Order.
- Communicate additions or deletions to flowsheets.
- Break-down, remove, and secure equipment.
- Set-up and maintain property’s portable audio system.
- Operate and maintain house audio system.
- Assist and instruct guests/customers regarding proper usage/operation of AV equipment.
- Up-sell AV services.
- Monitor equipment operation.
- Read, understand, and adhere to Marriott Visual Productions (MVP program) SOP book.
- Assist management in hiring, training, motivating and coaching employees; and serve as role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
- Follow company policies and procedures.
- Report accidents, injuries, and unsafe work conditions; and complete safety training and certifications.
- Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
- Welcome and acknowledge guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation.
- Speak with others using clear and professional language and prepare and review written documents accurately and completely.
- Answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships, support team to reach common goals, and listen and respond appropriately to employees’ concerns.
- Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
- Visually inspect tools, equipment, or machines.
- Reach, grasp, turn, manipulate, move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
- Enter and locate information using computers/POS systems.
- Move up and down stairs/service ramps.
- Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

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