AV Technical and Documentation Specialist

5 days ago

Singapore DVI Solution Full time $60,000 - $100,000 per year

Company Summary:

Since 2002, DVI Solutions has been a leading provider of audio-visual setups to help our clients communicate and collaborate better--whether it's with colleagues across the office, or partners on the other side of the world. We have presence in Japan, Singapore, Thailand, Shanghai, Hong Kong, Philippines, Malaysia and Indonesia. Our satisfied clients include corporations, government agencies, schools, retail stores, hotels and many more across Asia.

Position Overview:

DVI Solutions is seeking a detail-oriented AV Technical Documentation & Knowledge Base Specialist to create, maintain, and organize our technical knowledge base for AV solutions. This role combines technical expertise with clear communication to produce high-quality documentation, diagrams, and learning resources supporting engineers, pre-sales teams, and clients.

You will transform complex AV concepts into easy-to-understand guides, system diagrams, and troubleshooting resources for internal and external audiences.

Key Responsibilities:

  • Develop detailed, user-friendly knowledge base articles on AV concepts, products, and integrations, including both basic and advanced topics (e.g., "What is a DSP?" and "AV over IP basics").
  • Produce configuration and setup guides for key AV brands such as Crestron, Biamp, Q-SYS, and Shure.
  • Create technical diagrams, including single-line diagrams, signal flow charts, and rack layouts, while maintaining standardized templates.
  • Establish and maintain style guides; organize knowledge base content by categories like concepts, product guides, troubleshooting, and best practices.
  • Collaborate with engineers, project managers, and pre-sales staff to capture technical details; conduct interviews and site visits as needed.
  • Manage and update articles in platforms such as Confluence, SharePoint, or Zendesk to keep documentation current.

Requirements

Skills and Qualifications:

Required:

  • 3+ years in technical writing, documentation, or AV engineering roles.
  • Strong knowledge of AV systems (DSPs, control systems, AV over IP).
  • Proficiency in diagramming tools such as Microsoft Visio, AutoCAD, or Lucidchart.
  • Excellent English communication skills and strong organizational ability.

Preferred:

  • Experience with Crestron, Biamp, Q-SYS, Extron, AMX, or similar systems.
  • Familiarity with knowledge base platforms (Confluence, SharePoint, Zendesk Guide).
  • Background in AV integration, support, or pre-sales.

Key Skills:

  • Ability to explain complex technical concepts clearly and concisely.
  • Strong skills in creating technical diagrams and visuals.
  • Knowledge of AV installation, configuration, and troubleshooting best practices.
  • Understanding of structured documentation processes.

Sample Deliverables:

  • Knowledge Base Article: "Understanding DSPs in Modern AV Systems."
  • Guide: "Configuring Biamp Tesira for Conference Rooms."
  • Single-Line Diagram: "Hybrid Meeting Room AV Design."
  • Troubleshooting Flowchart: "No Audio in VC Room – Quick Fix Guide."
  • SOP: "Crestron Control Processor Deployment."

DVI Solutions is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.

  • AV Technical and Documentation Specialist

    2 weeks ago

    Singapore DVI Solutions Asia Full time

    AV Technical and Documentation Specialist Since 2002, DVI Solutions has been a leading provider of audio-visual setups to help our clients communicate and collaborate better--whether it's with colleagues across the office, or partners on the other side of the world. We have presence in Japan, Singapore, Thailand, Shanghai, Hong Kong, Philippines, Malaysia...

  • AV Installation Engineer

    1 week ago

    Singapore AV INTELLIGENCE PTE. LTD. Full time

    Job Type: Full-Time/Part-Time (Flexible) About Us: AV Intelligence is a leading provider of high-end audio-visual solutions in Singapore and Malaysia. Renowned for our expertise in custom home theaters, premium sound systems, and fully integrated AV installations, we serve discerning residential and commercial clients who demand the highest standards in...

  • AV Installation Engineer

    2 weeks ago

    Singapore AV INTELLIGENCE PTE LTD Full time

    Overview Job Type: Full-Time/Part-Time (Flexible)About Us: AV Intelligence is a leading provider of high-end audio-visual solutions in Singapore and Malaysia. Renowned for our expertise in custom home theaters, premium sound systems, and fully integrated AV installations, we serve discerning residential and commercial clients who demand the highest standards...

  • Av Programmer

    2 days ago

    Singapore AV INTELLIGENCE PTE. LTD. Full time

    **Responsibilities**: - Modify and develop programs from scratch - Perform control systems engineering, programming and testing of AV control systems and equipment - Design and develop custom graphical user interface (GUI) on control system touch panels and operational manuals. - Program and configure AV control systems such as Savant, Crestron and AMX,...

  • Islandwide, SG

    3 days ago

    Singapore AV INTELLIGENCE PTE. LTD. Full time

    Roles & Responsibilities Job Type: Full-Time/Part-Time (Flexible) About Us: AV Intelligence is a leading provider of high-end audio-visual solutions in Singapore and Malaysia. Renowned for our expertise in custom home theaters, premium sound systems, and fully integrated AV installations, we serve discerning residential and commercial clients who demand the...

  • Av Specialist

    2 weeks ago

    Singapore XPS Pte Ltd Full time

    Company XPS Pte Ltd - xps.limited Designation AV Specialist Date Listed 26 Dec 2024 Job Type Entry Level / Junior Executive - Full/Perm Job Period From 31 Jan 2024, Permanent Profession IT / Information Technology Industry Computer and IT Location Name Singapore Allowance / Remuneration $2,000 - 2,400 monthly Company Profile **About...

  • Av Specialist

    2 weeks ago

    Singapore XPS PTE. LTD. Full time

    **Job Description: AV Specialist** **Company**:XPS Pte Ltd **Location**:East **Position Type**:Full-Time, Contract (1 Year) **About the Role**: **Responsibilities** **Event Support** - Set up, operate, and maintain professional AV equipment. - Provide technical support in lighting, audio, video, and stage management for various events. - Ensure optimal...

  • AV/IT Systems Specialist

    1 week ago

    Singapore The Esplanade Co Ltd Full time

    We are looking for an AV/IT Systems Specialist to provide effective and efficient technical support in the maintenance of automated and/or computerised systems in the Production Services Department. These systems support the various productions that take place within the Esplanade. This position may not necessarily be show related but provides frontline...

  • Av Specialist

    2 weeks ago

    Singapore ENNOVATEZ PTE. LTD. Full time

    **AV Specialist** We are looking for an AV Specialist to be based in Singapore, to support an American Multinational Financial company client. **Job Responsibilities & Requirement**: **Primary** - Well verse in zoom and teams meeting. - Good knowledge on Meeting room and AV equipment. - Familiar with Creston systems. - Familiar with Cisco TP. - Familiar...

  • Av/it/security Technical Solutions Lead

    2 weeks ago

    Singapore JLL Full time

    JLL supports the Whole You, personally and professionally. AV/IT/Security Technical Solutions Lead Project & Development Services **What this job involves**: Supporting the team You will be working side-by-side with the team to ensure the success of a project - from its initiation to design phase to construction and to completion. The projects are many and...