AV Technical and Documentation Specialist

2 days ago

Singapore DVI Solutions Asia Full time

AV Technical and Documentation Specialist Since 2002, DVI Solutions has been a leading provider of audio-visual setups to help our clients communicate and collaborate better--whether it's with colleagues across the office, or partners on the other side of the world. We have presence in Japan, Singapore, Thailand, Shanghai, Hong Kong, Philippines, Malaysia and Indonesia. Our satisfied clients include corporations, government agencies, schools, retail stores, hotels and many more across Asia. DVI Solutions is seeking a detail-oriented AV Technical Documentation & Knowledge Base Specialist to create, maintain, and organize our technical knowledge base for AV solutions. This role combines technical expertise with clear communication to produce high-quality documentation, diagrams, and learning resources supporting engineers, pre-sales teams, and clients. You will transform complex AV concepts into easy-to-understand guides, system diagrams, and troubleshooting resources for internal and external audiences. Key Responsibilities: Develop detailed, user-friendly knowledge base articles on AV concepts, products, and integrations, including both basic and advanced topics (e.g., "What is a DSP?" and "AV over IP basics")Produce configuration and setup guides for key AV brands such as Crestron, Biamp, Q-SYS, and Shure Create technical diagrams, including single-line diagrams, signal flow charts, and rack layouts, while maintaining standardized templates Establish and maintain style guides; organize knowledge base content by categories like concepts, product guides, troubleshooting, and best practices Collaborate with engineers, project managers, and pre-sales staff to capture technical details; conduct interviews and site visits as needed Manage and update articles in platforms such as Confluence, SharePoint, or Zendesk to keep documentation current Requirements Skills and Qualifications: Required: 3+ years in technical writing, documentation, or AV engineering roles Strong knowledge of AV systems (DSPs, control systems, AV over IP)Proficiency in diagramming tools such as Microsoft Visio, AutoCAD, or Lucidchart Excellent English communication skills and strong organizational ability Preferred: Experience with Crestron, Biamp, Q-SYS, Extron, AMX, or similar systems Familiarity with knowledge base platforms (Confluence, SharePoint, Zendesk Guide)Background in AV integration, support, or pre-sales Key Skills: Ability to explain complex technical concepts clearly and concisely Strong skills in creating technical diagrams and visuals Knowledge of AV installation, configuration, and troubleshooting best practices Understanding of structured documentation processes Sample Deliverables: Knowledge Base Article: "Understanding DSPs in Modern AV Systems."Guide: "Configuring Biamp Tesira for Conference Rooms."Single-Line Diagram: "Hybrid Meeting Room AV Design."Troubleshooting Flowchart: "No Audio in VC Room - Quick Fix Guide."SOP: "Crestron Control Processor Deployment."DVI Solutions is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. #J-18808-Ljbffr

  • AV Installation Engineer

    2 days ago

    Singapore AV INTELLIGENCE PTE LTD Full time

    Overview Job Type: Full-Time/Part-Time (Flexible)About Us: AV Intelligence is a leading provider of high-end audio-visual solutions in Singapore and Malaysia. Renowned for our expertise in custom home theaters, premium sound systems, and fully integrated AV installations, we serve discerning residential and commercial clients who demand the highest standards...

  • Av Specialist

    2 days ago

    Singapore XPS Pte Ltd Full time

    Company XPS Pte Ltd - xps.limited Designation AV Specialist Date Listed 26 Dec 2024 Job Type Entry Level / Junior Executive - Full/Perm Job Period From 31 Jan 2024, Permanent Profession IT / Information Technology Industry Computer and IT Location Name Singapore Allowance / Remuneration $2,000 - 2,400 monthly Company Profile **About...

  • Av Specialist

    2 days ago

    Singapore XPS PTE. LTD. Full time

    **Job Description: AV Specialist** **Company**:XPS Pte Ltd **Location**:East **Position Type**:Full-Time, Contract (1 Year) **About the Role**: **Responsibilities** **Event Support** - Set up, operate, and maintain professional AV equipment. - Provide technical support in lighting, audio, video, and stage management for various events. - Ensure optimal...

  • Av Specialist

    2 hours ago

    Singapore ENNOVATEZ PTE. LTD. Full time

    **AV Specialist** We are looking for an AV Specialist to be based in Singapore, to support an American Multinational Financial company client. **Job Responsibilities & Requirement**: **Primary** - Well verse in zoom and teams meeting. - Good knowledge on Meeting room and AV equipment. - Familiar with Creston systems. - Familiar with Cisco TP. - Familiar...

  • Av/it/security Technical Solutions Lead

    2 hours ago

    Singapore JLL Full time

    JLL supports the Whole You, personally and professionally. AV/IT/Security Technical Solutions Lead Project & Development Services **What this job involves**: Supporting the team You will be working side-by-side with the team to ensure the success of a project - from its initiation to design phase to construction and to completion. The projects are many and...

  • IT (CCTV) & AV Sales Technical Operations Support

    6 days ago

    Singapore FOSTER AV (S) PTE. LTD. Full time $36,000 - $72,000 per year

    Specialise in IT in CCTV network security include Audio Visual.Require to attend to customer islandwide to solve problem. Eg. Audio/Visual, IP conflict, security and firmware update, replacement of hardware, training new technicians and attend to site meeting.Carry out daily preventive and corrective CCTV, IT, audio visual maintenanceAssist to monitor,...

  • Av Support Engineer

    5 days ago

    Singapore AV-SCIENCE MARKETING PTE LTD Full time

    Experience and have knowledge on audio visual system. - Provide technical support to audio visual system. - Setup/troubleshoot audio visual system. - Attend user queries/complaints on audio visual system. - Carry out routine preventive maintenance of AV equipments. - Able to work after office hour if needed.

  • Av Specialist

    5 days ago

    Singapore FUTUREX TECHNOLOGIES PTE. LTD. Full time

    Scope of Services The Services required are set out as follows: (a) Information and Communications Technology (ICT) & AV support for school events - The Personnel shall be in charge of setting up, operating and maintaining AV equipment in school compounds. - The Personnel shall provide technical support in lighting, audio, video and stage for events by the...

  • AV Executive/Technician

    2 weeks ago

    Singapore VITA TECHNOLOGIES AND SOLUTIONS Full time

    Scope of work: Basic periodic maintenance of AV/IT equipment Troubleshoot technical issues involving AV/IT equipment and systems Physical replacement of faulty AV/IT equipment (e.g. classrooms ceiling mounted projectors)Manage inventory of AV/IT equipment Liaise with vendors regarding maintenance and purchase of AV/IT equipment and consumables Manage user...

  • Av Specialist,school

    2 days ago

    Singapore WSH EXPERTS PTE LTD Full time

    **Job Description & Requirements** The Services required are set out as follows: (a) Information and Communications Technology (ICT) & AV support for school events - The Personnel shall be in charge of setting up, operating and maintaining AV equipment in school compounds. - The Personnel shall provide technical support in lighting, audio, video and stage...