Client Advisor

2 days ago

Singapore WATCHBOX SINGAPORE PTE. LTD. Full time

**WatchBox Client Advisor Job Description**

As a Client Advisor, you will be responsible for serving as the face of WatchBox with our network of elite clientele.

**Who you are**:You can connect with clients and build rapport with ease. You have a love for watches and can speak to different brands, models, and movement types for hours without tiring. You’re interested in building and maintaining an extensive private network of watch collecting clients—you’re a connector who can network seamlessly. You’re a hustler who goes the extra mile to close the deal and get the job done

**Who are we? **WatchBox is a global leader in the luxury watch market and is transforming a multibillion-dollar luxury watch industry. We have a deep understanding of the watch industry spanning decades and are now focused on building new technologies to connect watch enthusiasts from around the world.

**Responsibilities include**:

- Consistently achieving or exceeding monthly and seasonal individual and company sales goals through phone and online sales.
- Discuss watch brands, models, and complications, and give advice to customers regarding watch purchases, trades, and service, providing the highest level of service, accessibility, and follow-up.
- Manage a book of existing clients who have previously bought, sold, and/or traded watches with us; growing and nurturing those relationships to uncover new needs, leads, and opportunities.
- Document your client relationships, customer details, and potential opportunities in our CRM.
- Promptly and professionally follow up on leads generated from digital marketing campaigns to buy, sell, and trade watches, while building relationships with watch enthusiasts and capturing key data in our CRM.
- Negotiate deals to buy, sell, and trade luxury watches. This requires diligent research on current market prices/conditions, watch specifications, historical pricing, condition details, watch nuances, and more.
- Communicate with clients after every experience to ensure unconditional satisfaction, setting the stage for subsequent deals, referrals and testimonials.
- Groom your book of business and reach out to all clients every 90 days to build and maintain relationships

Key required skills:

- Strong knowledge and understanding of watches and industry
- Ability to speak multiple languages as Watchbox is global in nature and has customers from all parts of the world, especially non English and Chinese speaking markets eg Russian, Turkish, German, Spanish, Portugese, Japanese
- Expertise with social media marketing and digital content creation
- Marketing and branding experience

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