Client Advisor

5 days ago Be among the first 25 applicants CLIENT ADVISOR HOW ARE YOU MAKING AN IMPACT?As an Ambassador of the Maison, you curate unforgettable and personalized experiences. You are dedicated to building lasting relationships with clients, contributing to the boutique's success. WHAT ARE YOUR KEY RESPONSIBILITIES?Commercial Target Achieve and exceed individual and boutique sales targets Understand the boutique KPIs and follow related action plans defined by Boutique Management Operational Excellence Maintain a clean, organized, and visually appealing boutique environment, adhering to brand standards Confidently handle sales transactions, including processing payments, handling returns Participate in inventory management, including receiving, stocking, and securing products and accessories Build operational knowledge on all digital tools Adhere to our Maison commercial policy and rules Adhere to security protocols and loss prevention measures to safeguard the boutique's assets Assist with visual merchandising and product displays Cultivate Lasting Client Relationships Proactively engage with clients entering the boutique, providing a warm and welcoming atmosphere Identify client needs and preferences through active listening and thoughtful questioning Develop and maintain strong, lasting relationships with clients through personalized communication and follow-up Actively seek opportunities to expand our client network through referrals and targeted outreach Maintain client database and proactively manage client relationships to drive repeat business Invite clients to private events and previews Provide exceptional after-sales service, including handling repairs, adjustments, and strap changes Address client inquiries and resolve issues promptly and professionally Facilitate communication between clients and Maison service centers Go the extra mile to ensure client satisfaction and build brand loyalty Transmit Your Passion Provide in-depth knowledge of Jaeger‐LeCoultre history, collections, and technical specifications Present and demonstrate timepieces with passion and expertise, highlighting their unique features, craftsmanship, and heritage Stay up to date on industry trends, competitor activities, and new product launches Represent the Maison with sophistication at exclusive events Work collaboratively with colleagues to achieve boutique goals and create a positive team environment Share knowledge and best practices with team members Support and assist colleagues as needed Actively participate in team meetings and training sessions What Are Your Drivers?Passionate about luxury watchmaking High hospitality standard and dedicated to providing exceptional client experiences Curious Highly motivated and results‐oriented Representative of Maison refined codes Excellent communication and interpersonal skills Positive attitude and a strong work ethic Self‐confident, self‐aware and trustworthy Committed to exceed client expectations What Do You Bring to the Team?Proven experience in luxury retail sales, preferably in the watchmaking or jewellery industry Demonstrated ability to cultivate and expand a network of high‐net‐worth individuals Excellent communication, interpersonal, and presentation skills Ability to work independently and as part of a team Fluency in English Seniority level Associate Employment type Full‐time Job function Sales, Business Development, and Administrative Industries Retail Luxury Goods and Jewelry Referrals increase your chances of interviewing at Jaeger‐LeCoultre by 2x Client Advisor - Global Family & Institutional Wealth Client Advisor Assistant, Private Banking Citigold Client Advisor (North Asia Market)AVP‐VP, Privilege Banking Client Advisor Client Accounts Manager (Structured Products)We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr