Sales & Ops Coordinator
2 weeks ago
**Responsibilities**:
Order Processing and Follow-Up:
- Responsible for receiving customer orders and meticulously documenting all order details.
- Monitor the progress of order execution to ensure timely processing according to customer requirements.
- Coordinate with the technical team to ensure efficient and effective manpower deployment.
- Maintain close communication with relevant departments such as Engineering Technical Services, Warehousing & Logistics, etc., coordinating smoothly to facilitate engineers' work on-site and ensuring seamless production, service delivery, and timely shipment of spare parts.
Customer Service and Communication:
- Act as a vital link between customers and the company, promptly relaying customer needs and feedback.
- Address customer inquiries regarding order status, shipping schedules, and other related matters.
- Handle customer complaints efficiently, actively mobilizing internal resources to resolve issues and enhance overall customer satisfaction.
Document Management and Data Entry:
- Oversee the organization, filing, and secure storage of all order-related documents.
- Accurately input order information into the company’s systems, ensuring data integrity and precision.
Collection and Reconciliation:
- Track the recovery of payment amounts for placed orders, guaranteeing timely receipt of funds.
- Conduct regular reconciliation processes with customers to maintain clear and accurate financial records.
**Requirements**:
- A bachelor’s degree in Business Administration, Marketing or related field.
- At least 2 years of experience in a similar role, preferably in the marine industry.
- Strong organizational and time management skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and in a team environment.
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