Business Development Manager

**TEAM**

**PURPOSE OF THE ROLE**

**Business Development Managers **are responsible for Initiation, Preparation and creating requirements with customers on behalf of the Benchmark Broadcast Systems. They ensure that equipment and systems planned and prepared by Benchmark Broadcast Systems meet targets for requirement, availability, performance and safety. System architects and specialists from engineering will support and provide the process to ensure the Benchmark Broadcast Systems provides a quality service to its customer. It is essential that role holders understand the needs of the business and provide a full range of services to customers.

SCOPE OF ROLE - KEY RESPONSIBILITIES
- Identify customers and requirements through various process and management tools that includes tenders, direct meetings, sales tools and target marketing events.
- Benchmark is registered in multiple professional organizations and bodies that promote technology and customer relationships. This will need participation in conferences, presenting various articles and presentations that are prepared by company technical representatives and vendor coordination.
- Ensure the engagement with customers and vendors are in-line with company policies and procedures.
- Initiate and work with customers and internal solutions team for arriving at solutions and products that will serve the needs of the engagement.
- Liaises with other Benchmark Broadcast Systems departments and external organisations through agreed processes and procedures to achieve resolutions and enable requests in a timely manner
- Undertake client account administration work and small projects as required

**Technical advice and support**
- Provides input, advice and feedback on the suitability, sustainability and use of new products and processes.
- Keeps knowledge and skills up to date by identifying training and work opportunities that will further self-development

**People, process, and technology change**
- Recognizes changing priorities in the workplace and responds positively, adapting approach and methodology to tackle them
- Actively supports the development of colleagues and the wider technology

SCOPE OF ROLE - KEY METRICS

**Direct reports**:No direct reports

**Indirect reports**:No indirect reports, but will be required to help develop, advise and direct colleagues.

**3rd Party Relationships**:Directly responsible for contracts and must be familiar with their contents and be able to make service delivery decisions based on knowledge of those contracts.

**Budget**:Expected to plan and overview budget but expected to follow Benchmark Broadcast Systems financial guidelines.

**Health & Safety**:Ensures that all the requirements of statutory and Benchmark Broadcast Systems safety regulations are fully met, including adherence to the Benchmark Broadcast Systems Health & Safety policy as directed from head office.

SKILLS, EXPERIENCE AND QUALIFICATIONS

**Essential**
- Experience of working on broadcast/IT systems in a live TV, Radio or multi-media environment or attitude to work in the environment with relevant qualification
- Additional desirable experience in allied fields such as OTT and Telecommunication equipment sales
- Demonstrable ability to communicate clearly using a range of styles, tools and techniques to explain technical issues to a wide range of people
- Advantage if experienced in working with suppliers, providing excellent customer service in a client facing role
- Advantage if experienced of providing high quality service in a demanding sales and service environment
- Excellent customer care skills with the ability to identify a customer’s requirements and to recognise whether these can be met effectively from the resources. Timescales skills with good time management practices
- Experience in managing conflicting demands in situations of pressure where priorities are rapidly changing

BENCHMARK BROADCAST SYSTEMS COMPETENCIES

**Competencies**:
**Influencing and persuading**:

- able to present sound and well-reasoned arguments to convince others. Can draw from a range of strategies to persuade people in a way that results in agreement or behavior change.

**Planning and organising**:

- able to think ahead in order to establish an efficient and appropriate course of action for self and others. Prioritises and plans activities by taking into account all the relevant issues and factors such as deadlines, staffing and resources.

**Resilience**:

- manages personal effectiveness by managing emotions in the face of pressure, set
- backs or when dealing with provocative situations. Demonstrates an approach to work that is characterised by commitment, motivation and energy.

**Communication**:

- able to get one’s message understood clearly by adopting a range of styles, tools and techniques appropriate to the audience and the nature of the information.

**Managing relationships and team working**:

- able to build and maintain effective wo