Guest Relations Host

**About Us**

Since our humble beginnings in 2005, The Lo & Behold Group has been quietly pushing the boundaries of Singapore’s lifestyle and hospitality landscape. Whether we’re building Singapore’s first rooftop bar from ground-up, or ironing out the creases of Asia’s top fine-dining restaurant, all that we do comes down to one thing: People. We’ve found that when we design for people and create magical experiences in the process, we’re able to bring out the best of a city. Its people, their purpose and places. The Lo & Behold Group strives to create timeless experiences for all who walk through our doors—guests, partners or employees. The dream is simple: to make our city more lovable, through bold ideas and intentional hospitality.

Claudine is a neighbourhood French restaurant (Neo-brasserie), presenting an intimate side of French cuisine, inspired by honest home-cooking and convivial meals. A concept by Julien Royer and The Lo & Behold Group.

We are looking for a service oriented individual to fill the role of a Host/Hostess for our establishments. Being efficient on reservations, the role requires the individual to maintain the highest customer service standards during service, while building a strong repertoire of guests for the Company.

**Your responsibilities include**:

- First point of contact for guests; Greet guests promptly as they arrive at the restaurant
- Ensure that there are no overlapped reservations and the reservations are secured with credit card details
- Assist the Managers with seat plan arrangements for each service
- Ensure that the menus are up to date in the restaurant and on the website
- Ensure that menus are changed according to lunch/dinner service and that they are cleaned and presentable.
- Address guests by name, recognize any special occasions or dietary requirements mentioned, and pass on the information to your teammates for a personalized guests experience
- Assign guests to designated seats according to the restaurant seating plan. To inform the station in charge should there be any changes.
- Thanking each guest for dining at the restaurant before they leave
- Assisting in building and maintaining a strong guest profile database, keeping the information updated regularly
- Engaging with guests in the profile database whenever there are changes in the menu, special promotions, events, and birthdays
- Assist with duties of a Service Captain and carry out any other duties as assigned by the Manager

**We are looking for**:

- Must be detail-oriented and be able to follow up on any pending duties within the stipulated time frame.
- Must possess a positive attitude and be dedicated to providing excellent customer service
- Able to work well under pressure and handle multiple tasks simultaneously
- Someone who is presentable and maintains the standards of the company’s uniform guidelines

Working hours: 10 am to 7 pm

Working days: Wednesday to Sunday

Since our humble beginnings in 2005, The Lo & Behold Group has been quietly pushing the boundaries of Singapore’s lifestyle and hospitality landscape.
Whether we’re building Singapore’s first rooftop bar from ground-up, or ironing out the creases of Asia’s top fine-dining restaurant, all that we do comes down to one thing: People. We’ve found that when we design for people and create magical experiences in the process, we’re able to bring out the best of a city. Its people, their purpose and places.
The Lo & Behold Group strives to create timeless experiences for all who walk through our doors—guests, partners or employees. The dream is simple: to make our city more lovable, through bold ideas and intentional hospitality.

**Job Type**: fulltime

Education: No education required

Work location: On-site