End User Field Support Engineer

2 days ago


Singapore DXC Technology Full time

**Job Description for End User Field Support**

A full-time position working at designated client site, required to provide high-quality, onsite technical and troubleshooting services covering below support activities within the required SLA time frame
- Hardware support: technical diagnosis and coordination with OEM vendors for repair of defective hardware for a variety of devices including desktops/laptops/workstations, mobile devices, tablets, meeting room equipment, printers etc.
- IMACD: physical installations, moves, adds, changes, and de-installs for a wide variety of supported hardware devices including desktops/laptops/workstations, mobile devices, tablets, meeting room equipment, printers and etc. and supported software
- Enhanced support for VIP users including 7x24 on-call support
- Coordinate with infrastructure teams to resolve issues with network, servers or other infrastructure devices or services that impact the normal work of end users
- Support hardware and software changes (e.g. hardware device change/refresh, system upgrade/migration, patch update, etc.) for end users
- Asset management support for end user devices by following defined processes
- Provide smart hand support for all kinds of hardware such as printers, servers, network devices, backup devices, meeting room equipment, scientific devices etc.
- Onsite support for events such as trade shows or special meetings
- Regular checks for IT Room devices and Meeting Room equipment when required
- Deployment services for large-scale efforts include asset auditing and discovery, project support, image integration, on-site installation, user self-installation, migration, and asset recovery governed with full project status and reporting

Required profile with qualifications as below,
- 3 to 5 years of deskside support experience (MNC support experience and VIP support experience preferred)
- Experience in using ServiceNow is preferred
- Good deskside support technical skills and basic infrastructure knowledge
- Good communication and coordination skills
- Fluent English reading/writing skills
- Be polite, patient, helpful
- Have a good sense of service mindset
- Have a good capacity of adaptability
- Willing to work overtime when required

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.



  • Singapore CAREER CONNEX PRIVATE LIMITED Full time

    **Industry**: Commercial End-User, Technology Industry **Location**: Central area (may be assigned in other location) **Schedule**: 5-days work week **Skills**: IT Support, On-site Technical Support We are assisting a number of clients in-search for an IT Support Engineer for an end-user client, Maritime / Vessel Management, Government Agency...


  • Singapore Mindteck Singapore Pte Ltd Full time

    Overview A full-time position working at designated client site, required to provide high-quality, onsite technical and troubleshooting services covering below support activities within the required SLA time frame Responsibilities Hardware support: technical diagnosis and coordination with OEM vendors for repair of defective hardware for a variety of devices...


  • Singapore Mindteck Singapore Pte Ltd Full time

    Description Overview A full-time position working at designated client site, required to provide high-quality, onsite technical and troubleshooting services covering below support activities within the required SLA time frame Responsibilities Hardware support: technical diagnosis and coordination with OEM vendors for repair of defective hardware for a...


  • Singapore ITCAN Pte Ltd Full time

    Provide IT onsite support and service delivery to end users in related to computer hardware, software, printer, etc problem diagnosis and issue resolution - Perform new PC/printer deployment, tech-refresh and decommission - Able to operate and administer patch management and software distribution - Provide day to day support for MS Windows-based servers to...


  • Singapore DXC Technology Full time $60,000 - $120,000 per year

    Job Description:DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70- plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission-critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with...


  • Singapore ITCAN Pte Ltd Full time

    Lead, Manage and Provide onsite EUCD support - Incident and problem resolution of EUCD stations - Administration and Configuration of EUCD devices - End User Device Hardening and Lockdown - Handle laptop Re-imaging incidents - Moving PCs and Devices within same premises - Network Access Control (NAC) related issue - Guide users on data backup and transfer -...


  • Central Singapore BOEING Full time

    At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for...


  • Singapore U3 Infotech Pte Ltd. Full time

    End User Computing Platform Engineer (Singapore) End User Computing Platform Engineer will support developer tools standardization and Microsoft AVD rollout. **Role/Job Description**: Provide software installation and patching support. Provide end user devices desktop (physical or virtual). Ensure end user software are compliance and versioning are up to...


  • Singapore FLINTEX CONSULTING PTE. LTD. Full time

    Purpose and Scope Our Client is embarking on a major transformation journey that focused on improving value, deepen market presence, and capture product innovation and growth. At the core of this transformation is the Company’s Digital business aiming to further strengthen its leadership position through the modernization and innovation of its technology...


  • Singapore NTT DATA Full time

    **Req ID**: 329770 We are currently seeking a Field Tech Senior Associate - End User Computing to join our team in Singapore, Central Singapore (SG-01), Singapore (SG). **Role Responsibilities**: - Be a contributing member of the EUC Team providing support to End Users in a Client Environment - Work is guided by operational and project objectives and...