Store Operations Manager
4 days ago
**Primary Responsibility**
As the Store Operations Manager, you will oversee the full spectrum of store operations — from inventory and systems to team performance and customer experience. Acting as the overall store lead, you will drive business results, deliver operational excellence, and lead a high-performing team that reflects On’s spirit of innovation, energy, and service.
**Areas of Responsibilities**
**Business Performance & Leadership**
- Work closely with the corporate office team to drive sales, monitor KPIs, and deliver on-store performance targets.
- Analyse customer trends, traffic, and sales to optimise store layout, staffing, and product focus.
- Lead by example to ensure consistent delivery of premium customer service standards.
**Operations Management**
- Ensure smooth daily operations, including inventory control, stockroom management, POS accuracy, and shrinkage control.
- Maintain data integrity across backend systems (inventory, sales, reporting), resolving discrepancies promptly.
- Implement SOPs, workflows, and compliance standards to support operational excellence.
**Team Development**
- Lead and develop the in-store team, including training, performance feedback, and scheduling.
- Foster a positive store culture that supports continuous learning, accountability, and teamwork.
- Act as the main point of contact for all team-related matters, including attendance, leave, and morale.
**Customer Experience & Activations**
- Oversee the customer journey, ensuring a visually compelling and seamless shopping experience.
- Support the execution of in-store events, new product launches, and marketing campaigns.
- Handle escalated service issues and coach the team in real-time.
**Store Maintenance & Vendor Coordination**
- Manage store upkeep, cleanliness, repairs, and coordinate with external vendors when necessary.
- Ensure adherence to health, safety, and government regulations at all times.
Perform any other duties as assigned by Management to support store operations and business needs.
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