Resource Planning Analyst, Ai Data Service and

Responsibilities
TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok sponsorship of a visa.

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About Trust & Safety

What will I be doing?
The AI Data Service and Operations (ADSO) team is responsible for providing safety and non-safety data annotation services and search operation services for all of the company's international products, which can also help international products build their own data ecological security.

As a Resource Planning Analyst, you will work with stakeholders across the globe, managing our resource planning cycle and process for the AI Data Service and Operations team to ensure operational efficiency at a large-scale.

**Responsibilities**:

- You will be responsible for resource planning for the operations delivery teams within AI Data Service and Operations to ensure the right resources are in the right place, at the right time, thereby maintaining operational efficiency.
- You will work closely with the operations delivery teams to govern planning parameters and review adhoc resource requests or out-of-norm scenarios.
- You will analyse data to review operations volume and performance trends, continuously looking for areas of improvement.
- You will drive process improvement projects to regularly improve the resource planning process and ensure the process is relevant across different groups of stakeholders.
- You will be managing capacity delivery schedules and using data-driven analysis to model various deployment scenarios.
- You will be working with cross functional teams to improve capacity monitoring and reporting tools.

**Qualifications**:
What should I bring with me?

Minimal Qualifications
- Bachelor's degree in a relevant field, such as business, economics, or statistics.
- At least 3 years of relevant work experience, such as data analysis, resource management, and strategic planning. Experience with large-scale operations planning will be a plus.
- Expert in data analysis, mínimally using Excel.
- Keen eye for details - comfortably handling large sets of data yet being able to spot granular details.
- Strong stakeholder management skills, especially with senior stakeholders.
- Excellent communication skills in English, both written and verbal.

Preferred Qualifications
1. Strong expertise in utilizing SQL and other data analysis tools is an advantage.
2. Experience in labeling / data annotation.
3. Regional/global working experience.
4. Proven experience in a BPO / Social Media / Call center environment is an advantage.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

LI-Onsite