Account Manager

13 hours ago


Singapore AUNTY PTE. LTD. Full time

**About the company**:
Aunty is a trusted childcare platform connecting families with reliable babysitters, nannies, and confinement nannies. We offer on-demand, regular, and confinement care to support parents at every stage. As a fast-growing startup, we are redefining childcare by making quality services easily accessible.

**About the job**:
As we expand, we are looking for a proactive Account Manager who can manage the full recruitment cycle— sourcing, screening, onboarding, and matching nannies to clients’ specific needs. You will be responsible for the end-to-end recruitment process, from identifying and hiring nannies to working closely with families to match them with the right caregiver. This role requires a mix of recruitment expertise, client management, and problem-solving skills to ensure both nannies and families have a seamless experience.

**Responsibilities**
- Engage with prospective clients, understand their childcare needs, and position our services as the best solution.
- Convert leads into paying clients through consultative sales, needs assessment, and service recommendations.
- Build strong, long-term relationships with families, ensuring high satisfaction and repeat engagement.
- Manage client accounts, follow up on enquiries, and support package renewals or upselling of services.
- Recommend and match nannies based on the client’s unique requirements, ensuring a great fit for both the caregiver and the family.
- Act as a mediator between clients and nannies to ensure smooth communication and address any concerns.

We'd love to hear from you if you have:

- Bachelor's degree
- 1-2 years of working experience
- Strong interpersonal and communication skills
- Adaptable and thrives in a fast-paced environment
- A self-starter with a growth mindset—takes initiative, seeks process improvements, and is always eager to learn
- Strong people skills and problem-solving abilities

Interested in building systems from the ground up? Love a fast-paced, start-up environment? Have a passion for making a positive impact? Come join us and help us solve really hard problems



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