Customer Service Officer

2 hours ago

Singapore People Profilers Full time

Job Description:
Industry: Logistics

MNC Environment

Permanent role (AWS Guaranteed + Variable Bonus)

**Responsibilities**:

- Booking of flights with airlines
- Arrangement of shipments with customers and contractors
- Maintain good relationships with both internal and external stakeholders
- Handle all customers' enquiries timely and effectively
- Work closely with internal operations to meet customers’ requirements
- Ensure compliance with customers’ Standard Operating Procedures
- Ensure all data are updated correctly in system
- Interface with multiple parties including customer, warehouse, carriers, customs, etc on shipment requirements
- Track and monitor shipments status and inform customer accordingly

**Requirements**:

- At least 1 year of experience in Airfreight and familiar with import and export process
- Good understanding of Incoterms 2010
- A good team player with good interpersonal and communication skills
- Flexible / Adaptive to changes
- Meticulous to details
- Able to commit OT / weekend duties / after office hours coordination

Job ID: 4758VV

**People Profilers Pte Ltd**

11 Collyer Quay, The Arcade, #13-01, Singapore 049317

Tel: 6950-9747

EA Licence Number: 02C4944

Registration Number: R1100011

EA Personnel: Carlo Antonio Dela Cruz

**Required Skills**:
Customer Service

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