Payment Operations Manager

**About Atome** Atome is a leading buy now pay later brand in Asia offering consumers choice, convenience and flexibility in how they choose to shop and pay, with zero-interest payments over time. We partner over 5,000 online and offline retailers in nine markets (Singapore, Indonesia, Malaysia, Hong Kong, Taiwan, Vietnam, Philippines, Thailand and mainland China). Atome, pronounced as "A-Toe-Me', stands for "Available to Me". We enable consumers' deepest passions by making products and services more accessible, affordable, and available to them-via customisable features and a smarter shopping experience. As part of the Advance Intelligence Group, an Al-driven technology company with over 1500+ employees in 12 markets worldwide, we are united by a shared vision and purpose: to Advance with Intelligence for a Better Life-for our customers, colleagues and communities. Our culture is built on values that are core to who we are and what we stand for: - We foster an INNOVATION mindset - We achieve results with EFFICIENCY and excellence - We take pride in the QUALITY of our work - We uphold INTEGRITY in all we do - We embrace COLLABORATION to work across business lines and borders Summary: The **Payment Operations Manager** role is vital to the success of the Payment Operations team in metrics, engagement and the company mission. The Payment Operations Manager achieves success by developing and managing a highly motivated team that delivers strong, consistent results and an exemplary customer service experience and ensuring internal partners have a positive experience and a comprehensive fix to any potential issues by providing recommendations, insights, and world class support. This role will become more managerial with at least one direct report as the department continues to scale. **How you'll make an impact**: Translate Strategy into Action/Solving Problems: - Full understanding of Payment Operations workflows, pain points, stakeholders and customer expectations. - Regularly assess operational risks or dependencies within the team, report it and make changes on the fly as needed. - Collaborate with Product owners, Managers, Specialists, and CX Teams, identify opportunities and advocate for product improvements and/or tools that support the team's needs and/or the needs of the customer. - Understand best practices, drive for process improvements, and propose new ways of operating, with a focus on simplification. - Collaborate with Product owner, and Head of Payment Operations to solicit feedback and inform the team's performance and knowledge development. - Identify an opportunity/problem to solve, lead and deliver on projects and solutions that drive the the business forward. **What we'd love to see**: - Minimum 2 years related experience within payment operations, banking environment or similar role. - Familiarity of Card Network compliance and regulations in addition to card, domestic, and international. - Strong communication skills, with the ability to handle high-pressure conversations - Excellent time management skills by being able to balance multiple projects at one time - Driven to grow and take on new responsibilities within a team, while being a great collaborative team player - Proven ability to manage daily operations, performance and customer service skills. - Experience multitasking in a hyper growth environment. - Willing to work beyond work hours to achieve the teams' goal - Comfortable in a fast-paced startup environment and able to maintain composure while managing a variety of situations. **Nice to Have**: - Experience in Zendesk - Experience working for a tech startup or a similar FinTech environment LI-AL1