Partnerships Associate

You will report to the Head of Partnerships.

If working for one of Singapore's most exciting startups and enabling seniors & adults to age and recover with grace, dignity and control sounds like your dream job, we would love to hear from you

**RESPONSIBILITIES**

Business Development
- **Sales Pitches and Negotiation**: Develop and execute sales pitches and negotiations to establish new partnerships with potential organizations
- **Pipeline Management**:Collaborate closely with the Head of Partnerships to engage in strategic sales planning and pipeline management
- **Strategic Planning**: Keep abreast of long-term care industry trends, policy changes, and market developments to identify potential opportunities for Homage

Account Management
- **Partner Point of Contact**:Act as the primary point of contact for partner organizations, taking ownership of ongoing engagement and ensuring partner success
- **Partner Activation**: Drive the successful activation of new partnerships in partnership with the operations and supply team
- **Upsell and Cross sell**: Identify and pursue opportunities for growth, including upsell and cross-sell initiatives with existing partners in line with the overall objectives of the business segment
- **Partner Retention**: Design and implement strategies and initiatives to optimize partner retention and operational efficiency

Partner Operations and Strategic Projects
- **Cross-Functional Collaboration**:Work closely with Homage's internal teams to ensure the smooth delivery of care services and execution of partner-specific initiatives
- **Incident and Feedback Management**: Develop and implement a comprehensive framework for incident and feedback, ensuring efficient resolution, documentation, and continuous improvement in partner relationship management
- **Partner Operations**: Provide support for partner's operations by proactively addressing their needs, assisting with any operational challenges, and facilitating a smooth flow of information and resources between partners and internal teams
- **Solution Development**:Actively drive solution development to address partner-specific challenges, gather feedback, and work with cross-functional teams to implement solutions that drive partner satisfaction and operational excellence.
- **Data Tracking**: Monitor and report on key performance indicators related to partner operations, seeking continuous improvement opportunities

**SKILLS & EXPERIENCE**
- Bachelor's degree or relevant experience in lieu
- At least 1-2 years of experience in business development, account management, consulting and/or strategic operations role
- Proven experience in business development, sales, or partnerships, with a track record of achieving and exceeding targets
- Strong negotiation skills with the ability to close deals and secure new partnerships
- A customer-centric mindset with a focus on delivering exceptional service to partners
- Proven project management skills with the ability to lead and execute strategic projects aimed at enhancing operational efficiency and partner satisfaction
- Experience in collaborating with internal cross-functional teams to optimize operational workflows and service delivery
- Strong communication and interpersonal skills, with ability to build rapport and establish trust
- Ability to work independently, manage multiple workstreams and thrive in a dynamic environment
- Strong analytical and problem-solving skills to identify and address issues effectively
- Prior working experience in the healthcare industry is preferred

**ABOUT HOMAGE**

Homage is a caregiving and health solution that combines curated and trained Care Professionals with technology to provide on-demand holistic home and community-based care to seniors and adults, allowing them to age and recover with grace, dignity and control.

Operating in Singapore, Malaysia and Australia, Homage has over 15,000 Care Professionals working with care recipients with a range of mobility and medical conditions, helping them be more mobile and functional, as well as providing social and personal care.

Homage works with an expansive client base of government, health and financial organisations to deliver home and community caregiving services.