Regional Program Manager

**Job Details**

**Who we are**

Johnson Controls is the global leader for smart, healthy and sustainable buildings.

At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. We’re helping to create a healthy planet with solutions that decrease energy use, reduce waste and make carbon neutrality a reality.

Sustainability is a top priority for our company.

We committed to invest 75 percent of new product development R&D in climate-related innovation to develop sustainable products and services. We take sustainability seriously. Achieving net zero carbon emissions before 2040 is just one of our commitments to making the world a better place.

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**What you will do**:
The Program Manager provides oversight and responsibility for management of the portfolio of SECURITY line of business for enterprise accounts.

This person is responsible for providing regular business communications, both internally and externally to Enterprise Account Managers and other appropriate stakeholders on all aspects of planning, scheduling, organizing, directing, and controlling the program.

The program Manager actively develops and manages project schedules and prepares project status reports; works to ensure plans adhere to product requirements and schedules.

The Program Manager provides a single point of contact to clients for resolution of operational issues, and performs periodic program reviews, making recommendations for improvement and marshalling the resources from different JCI Teams for implementation of those recommendations.

**How you will do it**:

- Facilitate communication with the client and Johnson Controls internal stakeholders. Regularly engage the client to maintain current business/operation cadence and other systems deployed by JCI.
- Maintain a regular cadence of monthly program reviews to stakeholders.
- Work with Account Managers to manage customer’s perceptions, needs, challenges and potential business opportunities.
- Understand the client program objectives and alignment of operational support activities to meet those objectives.
- Establish Program standards, policies and processes and ensure proper program alignment with all individual contracts.
- Ensure the consistency among multiple projects in accordance to customer’s defined quality, design and engineering and project control standards and communication implementation
- Take ownership for maintaining high levels of customer satisfaction. Advocates for the client while maintaining ability to counsel client when program improvements require client-side modifications. Strives to achieve trusted advisor status with client.
- Monitor and provide oversight of SECURITY and other system Installation portfolio. Regularly compiles and communicates information related to critical activities, resources, and timelines, including but not limited to
- Operational delivery and Schedule control
- Establish the team meeting cadence and monitors attendance to assure the correct team members are present at each meeting
- Oversee Equipment shipment and delivery coordination
- Manage risks and keep stakeholders informed of the progress
- Anticipates obstacles that may interfere with success and adjusts efforts and approaches to meet goals and deadlines
- Coordinate all aspects of delivery of a construction project utilizing field and factory resources Provides team information needed to perform tasks.
- Lead project managers for small markets and agent markets that do not have proper resources
- Train and coach team members
- Act as the central communication point for the team to ensure that each team member is always aware of their deliverables and timing commitments
- Report overall Program Health using executive-level dashboard
- Work with the Enterprise Account Manager, facilitating regular performance reviews with all key stakeholders.
- Advocate Safety Compliance: Ensure that all employees comply with corporate safety programs and that employee safety training is complete and up-to-date.
- Ensure contractual and corporate compliance of work per