Manager, Information Management

4 days ago

Singapore HYPERSCAL SOLUTIONS PTE. LTD. Full time

**Job Description**:

- Devise innovative and effective ways to keep up with the professional development of SMU alumni on various online platforms including LinkedIn and news channels, to keep the alumni database updated;
- Track data and trends across platforms (including social media and website), events, programmes and university-wide alumni engagement touch points;
- Analyse alumni volunteerism, participation, activities, preferences and behaviours to inform and assess the effectiveness of engagement activities and initiatives;
- Run queries, create detailed reports on data sources, methodology, analytical techniques, analytical results and insights for stakeholders;
- Design visualisations and presentations for the dissemination of analytical results and derivation of actionable insight, including preparation of reports for monthly department meetings and quarterly senior management updates;
- Prepare annual engagement metrics submissions as per standards by the Council for Advancement and Support of Education (CASE).
- Assist other units in the university with enhancing the data culture and capabilities.
- Develop data repositories and dashboards to enable key stakeholders to access regular reports;
- Engage, train and seek feedback from end-users of data reports; and
- Support and help out at SMU and OAR events when required.

**Qualification**:

- Bachelor or Master degree in Data Analytics, Computer Science or similar field, with at least 6 years of relevant working experience.
- Strong analytical problem-solving skills and critical thinking with the ability to articulate ideas with data.
- Detail-oriented with strong project management, administration and organisational skills.
- Familiar with BI tools (Qlik Sense, Power BI, Google Analytics).
- Conversant with CRM and automation tools (365 Dynamics, Power Platform).
- Knowledge of database, ETL, data API concepts.
- Excellent interpersonal, presentation and communication skills (both spoken and written).
- Mature and able to build and maintain relationships with alumni, industry partners and stakeholders.
- Able to work under tight timelines, thrive in a fast-paced environment, and maintain a high level of motivation and energy.
- A dynamic team player with an innovative mindset and a positive outlook.
- Able to work outside regular office hours occasionally.

**Other Information**:
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