Assistant Manager, Front Office

The Warehouse Hotel was built in 1895 along the Singapore River as part of the Straits of Malacca trade route. At that time, the area was a hotbed of secret societies, underground activity, and liquor distilleries. Today, while much of that history has disappeared, one building is being meticulously restored as a modern boutique hotel, focusing on heritage and local culture. The Warehouse Hotel delivers thoughtful hospitality with historically-detailed rooms, classic local dishes and craft cocktails.

The Warehouse Hotel is an inspiring 37-room hotel, housed in a prominent conservation building on the bank of the Singapore River within the vibrant neighbourhood of Robertson Quay. A meticulously restored icon with a unique history, the hotel is operated by The Lo & Behold Group.

We are looking for a passionate, customer-driven individual to fill the role of Assistant Front Office Manager. Reporting to the Operations Manager, the Assistant Front Office Manager leads the day-to-day management of Front Office operations while contributing to the overall achievement of business goals through superior customer & employee loyalty, profit leadership and continuous innovation. This role requires a business focused leader who ensures consistent top-notch service standard and guest satisfaction while leading and developing a team.

**Assistant Manager, Front Office**

**Management Duties**
- Close collaboration with Operations Manager to identify means to maximize profitability and manage expenses to achieve budgetary objectives.
- Co-ordinates with the housekeeping department on upkeep of rooms and maintenance plans during seasonal occupancy.

**Front Office / Guest Service**
- Ensures smooth operations of the Front Office Operations, and oversees both the front office team and external service vendors (concierge, valets etc) to ensure optimal hospitality experience for all guests.
- Perform manpower planning and deployment in accordance to business needs.
- Responsible for room status control to ensure optimizing of occupancy and average room rate to ensure maximum comfort for the guest while operating at optimum efficiency.
- Awareness and close monitoring of room situation, expected occupancy, VIP arrivals, forecast, promotions, banquet and conference events.
- Work closely with reservation / sales team on VIP / large group reservations, room inventory, guest enquiries and follow-up (if any)
- Manages and attends to all guest inquiries, feedback and complements with promptness, courtesy and efficiently and that all service recovery matters are handled with tact and diplomacy.
- Maintains and records all incident records via a tracking log for reporting
- Manages and attends to all guest inquiries, feedback and complements with promptness, courtesy and efficiently and that all service recovery matters are handled with tact and diplomacy.

**Training**
- Lead, motivate and develop the front office team so as to achieve the division’s objectives.
- Developing training plans and appropriate materials (including hotel and industry related compliance curriculum, e.g. Innkeepers Act) to train the team to deliver consistent top-notch service standards.

**About The Lo & Behold Group**:
Since our humble beginnings in 2005, The Lo & Behold Group has been quietly pushing the boundaries of Singapore’s lifestyle and hospitality landscape.
Whether we’re building Singapore’s first rooftop bar from ground-up, or ironing out the creases of Asia’s top fine-dining restaurant, all that we do comes down to one thing: People. We’ve found that when we design for people and create magical experiences in the process, we’re able to bring out the best of a city. Its people, their purpose and places.
The Lo & Behold Group strives to create timeless experiences for all who walk through our doors—guests, partners or employees. The dream is simple: to make our city more lovable, through bold ideas and intentional hospitality.

**Requirements**:

- Possess at least a Diploma in Hotel Management or related qualifications
- Minimum 5 years of relevant experience with at least 3 years in a managerial capacity
- Highly motivated individual with a positive attitude
- Excellent communication and interpersonal skills
- Ability to multi-task and work in a high-volume atmosphere
- Proven ability to lead others and positively influence employee behaviour
- Computer literacy is essential

Job types: Full-time, Part-time

Work location: On-site