Assistant Manager/manager, Registry Services
5 days ago
**What the role is**
- BE PART OF A HIGH PERFORMING TEAM
At ACRA, we are always on the lookout for high performing individuals who share our aspiration of making Singapore the best place for business. Our people are proactive self-starters, empowered to create value and grow their careers in an environment that fosters trust and respect.
The future of our service deliver will focus on higher value work, enabled by digital solutions. We offer interesting and challenging work experience in Service Delivery and Design of Digital Services. You can look forward to opportunities to transform service delivery through leveraging new technologies deliver services that are customer-centric, data-driven, seamless and efficient.
If you have what it takes, join us, and be part of the team to promote a trusted and vibrant environment for businesses in Singapore
**What you will be working on**
- Provide advisory to customers’ queries/feedback through different customer touch points and ensure that issues are resolved, and service standards are met.
- Oversee and implement service recovery plans where needed
- Handle exception/ escalation cases & provide high value business advice & assistance
- Adopt design thinking concepts to seek new opportunity areas and share actionable insights to automate/streamline the internal work processes or enhance service delivery to customers
- Collect, organise and analyse data related to service operations, processes and customer interactions to identify areas for improvement and optimize performance of service operations
**What we are looking for**
- Professional qualifications in Business Management, Accounting or Finance related faculty
- Good interpersonal, communication and writing skills.
- Resourceful and able to work independently in a team environment.
- Proactive in acquiring new knowledge and be adaptive to changes.
- Experiences in customer service, design thinking or data related assignments will be preferred.
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