IT Site Assistant

10 hours ago


Singapore Stafflink Services Full time

Job Description

Diploma in IT with 3 years of IT onsite exp. preferably in MNC environment preferred
**Working hours**: 8.30am to 5.30pm, Monday to Fridays

**Objectives**:
Support Singapore users across 5 sites (Suntec, Jurong Island, Tuas x 2, Loyang)
Position based in Suntec and occasional visit to other sites as the need arises.
Onsite presence is necessary.
Infrastructure support in network
Maintain equipment inventory
Work with external vendors in Service Desk, infra provider, device deployment
Support employee townhalls in the AC/VC equipment

**Responsibilities**:
Provide assistance and support the use of company IT hardware including computers, mobile phones, printers, AC/VC equipment, servers and standard software
Set up and configure desktop computers, peripherals and accounts assigning security level
Install and minor repair hardware and peripherals (eg. Microcomputers, disk drives)
Work with external provider to support site-related testing or project activities for bandwidth or any network issue
Perform basic troubleshooting, diagnose problems, implement corrective action procedures within prescribed guidelines and/or escalates to other technical resources as appropriate
Provide introductory training (online or classroom) for company issued electronic devices
Provide onboarding session (online or classroom) for new employees
Support offboarding of resigning employees in their return of company device
Provide user support in person, via phone or electronically
Support user backup or file retrieval during hardware failure before device change
Support user to chase / escalate ticket and coordinate activities between user and other IT units including vendors and service desk
Assist in senior executive support, including home visits where necessary
Maintain and update of IT inventory records, asset control and documentation
Resolve technical issues in a timely manner
**Support AC/VC equipment (eg**: Sound system/video camera) during employee townhalls.
Willingness to perform overtime when required.

Job Requirement

Diploma in IT or related field
Minimum 3 years working experience in Onsite activities
Knowledge on hardware, Microsoft products
Digitalisation interest and skills preferred in doing simple coding on MS platforms

**HOW TO APPLY**:
Stafflink Services Pte Ltd
**EA Licence No.**: 04C4294
**EA Personnel**: Bong Wee Kiat (Jason)
**EA Personnel Reg. No.**: R1986867

Job Type
Temporary / Contract

Working Hours
Mon-Fri
Salary
From S$2,300.00 to S$3,000.00
Location
Central
Classification
Information Technology

**EA Personnel**: Jason Bong
**EA Personnel Reg. No.**: R1986867



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