Overseas Applications Manager
6 days ago
Our client is a plastics machinery company, expanding their presence in Singapore. They are seeking Overseas Applications Manager.
**Job Summary:
**Key Responsibilities**:
- Offer timely and effective solutions to technical problems, utilizing systematized approaches for long-term resolutions.
- Diagnose and resolve technical issues, ensuring mínimal disruption to client operations.
- Develop and implement proactive solutions to prevent future occurrences and improve system efficiency.
- Explain complex technical concepts in a clear and concise manner to both technical and non-technical stakeholders.
- Serve as a technical expert in client interactions, ensuring that solutions are well understood and effectively executed.
- Work closely with cross-functional teams such as product development, engineering, and customer service to understand customer needs and deliver tailored technical support.
- Assist with the development of technical documentation and training materials for both internal use and client education.
- Continuously seek opportunities to improve existing processes and systems for greater efficiency and better client outcomes.
- Implement system improvements that streamline technical support workflows and enhance overall performance.
- Stay informed on industry advancements, emerging technologies, and best practices to maintain expertise in the plastic machinery sector.
- Participate in training and development opportunities to sharpen technical skills and stay updated with product developments.
**Requirements**:
- Proven experience as Application Support or in a similar technical role, preferably within the plastic machinery industry.
- Strong problem-solving skills with a systematic approach to providing expert solutions.
- Excellent communication skills with the ability to explain technical concepts clearly to a diverse audience.
- A commitment to continuous learning and staying updated with the latest industry trends and technologies.
- Experience collaborating with cross-functional teams to understand and meet customer needs.
- Demonstrated ability to continuously improve processes and systems for increased efficiency and performance.
- Fluent in English and Mandarin
- 3rd language is a plus
**Qualifications**:
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