Business Client Services Manager

**Your responsibilities**:
You will be part of the Client Advisory Team and directly reporting to our Head of Business Client Advisory Service, APAC. As a Business Client Services Manager, you will have the opportunity to work with our valued clients across Asia Pacific region and supporting customers during their lifecycle as a client of 360T. You face a broad variety of tasks in a challenging environment, take over ownership for projects and get the opportunity to grow.
- Provide excellent service for existing and new customers
- Manage, solve and escalate all incoming requests from clients
- Ensure a smooth onboarding for new clients to the system
- Build and maintain relationships with key client contacts
- Conduct user system trainings (interactive and remote)
- Maintain, document, analyse and improve existing workflows and processes
- Integrating with global client services team to ensure that global policies are implemented in the region and that regional experience leads to improve global policies
- Take ownership of various types of projects (product development; process implementation; regulatory/compliance; complex client setups, integration or workflows)
- Participate in quality assurance testing of full range of products and features on our platform
- Advise and share expertise with internal teams (e.g., Sales, Legal, Technical Client Advisory Services, Accounting, IT, etc.)
- Analyze trade related issues with customers and provide applicable feedback to the sales and liquidity manager to improve quality
- Maintain and share up-to-date knowledge about company products and services with internal stakeholders
- Support sales for pre-sale activities
- Ability to support clients’ queries through multiple channels

**Your profile**:

- Minimum Bachelor Degree, ideally in a Finance and/or Computing based discipline is preferred.
- Minimum 2 years of working experience in eSupport / client services / middle office / back office of a global markets sales & trading division or other FX or treasury environment
- Experience in training to the financial community with a strong focus to financial markets
- Excellent sense of customer service (detail and service-oriented)
- Good organization skills, ability to work under pressure and to meet tight deadlines
- Ability to communicate in a precise, accurate and timely manner
- Ability to communicate technical/product information to a non-technical audience
- Self-motivated with a proactive and consistently high output work ethic
- Excellence communication skills in English and fluent in Mandarin, Japanese is an added advantage

**Our offer**:

- Performance appraisals on a regular base
- 360T Academy
- Career Concept
- Modern Singapore office located directly in the city center
- Social gatherings

**Contacts**:
Cindy Tan
HR Manager

9 Raffles Place #56-01
Republic Plaza Tower 1 Singapore 048619

**About us**:

- 360T has evolved from a small technology start-up to a global player, becoming one of the largest electronic FX trading venues, since its inception in 2000. Today we are a truly 21st century company with more than 285 employees in 26 locations globally and more than 2,300 customers in 75 countries. Around 93 billion Euros are traded daily through our platform in a wide range of currencies. 360T has a strong market position in Europe and covers a 24h service and global presence with business and customer support in America and Asia-Pacific along with subsidiaries in New York, Singapore, Dubai, and Mumbai.