International Move Coordinator
1 week ago
Operations:
- Coordinate the Door-to-Door international movement of used household goods and personal effects
- Provide empathetic, charismatic and proactive Customer Service to high-level executive clientele
- Proactively assist corporate clients with all queries and obtain information when answers are not known
- Communicate with transferee to learn of packing/delivery satisfaction, problem resolution
- Updating data entry into our company’s proprietary global tracking system
- Ensure client satisfaction by providing seamless relocation services
- Database management/visiting job sites/invoicing and after sales care
- Set up survey/surveyor with colleagues and overseas agents
- Reach out to freight companies regarding air & sea freight solutions
- Generating quotations for client moves
- Auditing vendor invoices for billing
Sales Support:
- Establish and maintain good working relationship within Global teams, agents and suppliers
- Work closely with internal customer service department
- Generate Quotations, RFQ proposal opportunities
- Preparing the survey guides for the sales team to present to our potential client
Additional:
Supporting team as required by necessity or by management
**Requirements**:
- Team player with a winning attitude
- Very good interpersonal skills
- Mature presentation and eager to learn (with mentor guidance)
- Adapt easily to new concepts and skilled at handling multiple tasks and projects simultaneously
- Additional Language a plus (in order to establish and maintain good working relationship with other language speaking Global teams, agents and suppliers)
- Proficient in Microsoft Office software products
**Job Types**: Full-time, Permanent
**Salary**: $3,000.00 - $3,300.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Work from home
Schedule:
- Monday to Friday
Supplemental Pay:
- Performance bonus
- Yearly bonus
**Education**:
- Local Polytechnic Diploma (preferred)
**Experience**:
- Customer service: 1 year (preferred)
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