Digital Event Technician

**DIGITAL TECHNICIAN**

**ABOUT OUR COMPANY**

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management & Delivery, and Data & Insights services. Operating as a full-service agency partner or through embedding specialist talent into client teams, FIRST brings brands and people together through creative, connected experiences. Spanning 11 countries and with more than 400 team members, FIRST works with clients across industries including financial services, technology, media, consumer electronics, medical and healthcare, automotive, aerospace and the non-profit sector. Event Marketer Magazine listed FIRST among their “Top 100 Event Agencies” for 2020, as well as one of 2020’s “Best Places to Work in Events.” Crain’s New York Business also recognized FIRST as one of the Top 100 “Best Places to work in NYC” for 2020, and The London Stock Exchange Group listed FIRST as one of “1000 Companies to Inspire Britain” in 2020.

**JOB DESCRIPTION**

For events, the goal is to provide a seamless technology experience to all attendees, press and partners, as well as create a more efficient and reliable technical environment for event staff and vendors. In this role, you’ll work with internal teams as well as external clients and vendor partners on a daily basis.

**RESPONSIBILITIES**:

- Participate in the technical production of mid-level events and assist in the hands-on delivery of all events
- Operate event production equipment including but not limited to Yamaha CL 3 -5 audio console, lighting console, video switchers (Ross, Black Magic, For-A, etc), PTZ cameras and controllers, Unilumin LED walls, operate software-based production and streaming platforms such as Streamyard, Wirecast, and Vmix, and perform A/V routing using patch bays and router panels
- Provide feedback to team leadership on event production equipment and software usage and efficiency
- Work with Senior Event Technicians, Production Coordinators, and event stakeholders to ensure event details and logistics are accurate for show time.
- Work with non-technical stakeholders in pre-production to explain the capabilities of the space and direct on best practices to ensure the event is a success
- Actively liaise with team leadership to provide feedback and suggestions on possible enhancements and improvements
- Identify to team leadership new and alternative ways of approaching FIRST’s technical production offering to clients
- Coordinate vendors and freelancers when applicable
- Manage client expectations on production challenges, proactively providing solutions
- Oversee and coordinate the building of staging and A/V set up on-site as required
- Work closely with customers to design and establish A/V and staging layouts
- Review and confirm final labour costs in event production with the internal team
- Perform ready-for-business checks on all AV systems, and daily preventative maintenance measures to ensure optimal operation of event production equipment
- Provide full event production support either independently or as part of a team, depending on the scale of the event
- Basic editing of video footage to provide clients with recordings of their event

**QUALIFICATIONS**:

- 3+ years’ experience within the technical event production/broadcast environment
- Bachelor’s Degree preferred but not required
- Full understanding of audio visual, broadcast, and video conferencing technology and advancements including lighting, audio/video output formats, streaming, rigging and power
- Experience working with the following equipment/tools is helpful but not required: Yamaha CL series desks and CL Remote; Final Cut ProX; Keynote; Google G-Suite; ETC Ion lighting desk; Crestron Control systems, ROSS Carbonite switchers, Ultrix routers, and Dashboard, Panasonic PTZ camera controllers, Dante Controller, Shure Wireless Workbench, PlaybackPro, Clear-Com systems, WATCHOUT, Meyer Galileo, LED walls, Chrome remote desktop, and software-based production and streaming platforms like Wirecast, VMix, and Streamyard.
- Proficient in the technical delivery of high-quality events
- Video output experience with a strong technical understanding of systems
- Experience operating event production and broadcast systems
- Excellent communication and customer service skills are a must to build and maintain relationships
- Ability to prioritize while adhering to critical project timelines in a fast-paced environment
- Experience managing day-to-day changes at every level of detail
- Ability to manage multiple projects concurrently with varying levels of complexity
- Knowledge of PTZ cameras and controllers
- Knowledge of broadcast and streaming technology and workflows

**ADMINISTRATION & GENERAL**:

- Assume responsibility for own environment, ensuring adherence to health and safety policies while having clean smart surroundings
- Work intelligently and ensure that team management is aware of problems