Remote Hands Technician

**Overview**

**POSITION**:Remote Hands** **Technician

Digital Realty supports the data center, colocation and interconnection strategies of customers across the Americas, EMEA and APAC, ranging from cloud and information technology services, communications and social networking to financial services, manufacturing, energy, healthcare and consumer products. Now is the time to join Digital Realty and be part of the world’s trusted foundation powering digital ambitions to our customers, prospects and partners. Digital Realty’s heritage is understanding a customer’s local to global data center needs to address mixed workloads and densities. Enterprises are adapting IT strategies on-the-fly to meet rapidly evolving demands. As data creation and consumption are increasing, so are the tools, clouds, networks and resources needed to support it. This data gravity effect can lead to global workflow management that isn’t consistent across deployments, only compounding the complexities. As one of the world’s largest data center companies, Digital Realty is seeking motivative and imaginative professions to grow our Enterprise business with collocation and scale offerings combined best in class connectivity, cloud and data centric solutions.

**Opportunity Snapshot**

The Remote Hands Technician will assist all Digital Realty customers by providing “best in class” customer and technical support. The Remote Hands Technician will work with and support all customer demands which may include, racking and stacking of equipment, cabling, cross connects, etc. Internally, the Remote Hands Technician may work with the Deployment and Implementation teams, the Global Command Center, Provisioning team and Project Management to ensure relevant installations meet delivery dates and create a positive customer experience. The Remote Hands Technician will be primarily responsible for responding to Customer Requests within the Service Level Agreement time frame. The Remote Hands Technician will also assist other members of the Operations Team ensuring 100% uptime to all customers.

**Responsibilities**:

- Perform Remote Hands services which are tracked through the Digital Realty ticketing system. This includes, but is not limited to the following services:

- Equipment Rack and Stack
- Cable, terminate, and dress fiber or copper network cabling
- Assist customers with the diagnosis of hardware and software issues on their equipment
- Power cycling of customer equipment
- Perform cabinet/cage audits
- Blade/Card, Memory, Hard Drive, and Transceiver installation or removal
- Testing and troubleshooting of copper and fiber optic circuits
- Assist with migrations of equipment, power, or networking devices
- Shipping and Receiving of packages
- Receive, install and test customer and internal cross connects of copper and fiber optic interconnections
- Use of power and hand tools (e.g., screwdrivers, drills, wire strippers, punch down tools, etc.)
- Provide timely customer and internal updates using a computer based ticketing system
- Assist with the documentation and inventory verification/counts
- Adherence to Standard Operating Procedures
- Maintain overall Data Center cleanliness and appearance
- Work flexible shift schedules
- Report to the facility within a 1 hour average for emergency assistance as required

**Essential Education/Skills/Knowledge**
- At least 3 years years of experience in Telecommunications or IT related field
- Basic understanding of telecom structured cabling standards
- Understanding of network device deployment
- Ability to communicate written and verbally
- Work flexible shift schedules
- Provide rotational on-call coverage
- Use of industry standard test equipment
- CompTIA A+ / Net + Certification
- Knowledge of Telcordia installation standards
- General knowledge of AC/DC electrical theory
- Understanding of Building Management System (BMS) and Branch Circuit Monitoring System (BCMS)
- Knowledge of inventory control
- Effective organizational skills and attention to detail
- Strong analytical skills
- Microsoft Office Suite (Access, PowerPoint, Word, Outlook, Explorer) and or/equivalents
- Lift and handle up to 50 pounds
- Bend, stoop, and stretch as required for placement and retrieval of network devices, materials, or equipment
- Work under a raised data center floor
- Climb ladders (up to 16 feet) to reach plenum spaces
- Note: this description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities._

**Digital Realty: Where the cloud lives and business thrives**

We built the global standard for technical real estate, developing a unique capability to acquire, manage, and scale data center campuses. Now, Digital Realty is building a unique ecosystem of open solutions that power customer growth through exceptional service on a foundation of unrivaled data center expertise. The new Digital Realty combines unparalleled data cent