Senior Application Support Analyst
4 days ago
You’ll be working in the Hosting Services D&S Fx Operations team in Opfikon as Tech Engineer. We provide a dynamic working environment that supports multiple FX settlement systems for different products like FX, Options, Money market and structure products within Investment bank. Our team provides quality services to ensure end-to-end production stability and availability by combining optimized utility services with dedicated centers of expertise, ensuring business aligned support, always aiming to foster on customer / user needs.
**Responsibilities**:
- Identify and enact process and technical improvements including automation
- Leadership, Crisis Management, Production incident management, Production release Management
- Manage production incident and work with different stakeholders to prioritize the incidents
- Driving production incidents to resolution
- Define and document workarounds for known errors and initiate process improvements
- Strong analytical, problem-solving skills
- Ensure production stability and availability for key operational business processes.
- A natural ability to solve complex issues (covering both technical and business areas)
- Your team
**Requirements**:
- Ideally 10+ years of hands-on experience with Linux/Unix and Oracle database management technologies
- Proficient with software development tools, such as JIRA, Confluence, Github, App Dynamics, Splunk
- Good Knowledge of FX Settlement post-trade Domain in general
- Ability to solve complex issues, good at problem statement analysis and solution design thinking
- Track record of influencing senior IT stakeholders and business partners
- Confident communicator that can explain technology to non-technical audiences
- Capable of understanding client needs and translating this into products and services
- Good communication skills and ability to work in team
- Ability and willing to work independently and autonomously
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