Central Administrator

2 weeks ago

Singapore VIRGIN ACTIVE SINGAPORE PTE. LTD. Full time

**In a nutshell**
This gig is all about being a detailed super human; processing and reviewing new memberships,
accurately maintaining our member management system, promptly collecting memberships fees,
whilst delivering breathtaking customer service to ensure extraordinary member satisfaction.

**A day in the life**
- Provide heartfelt service and create genuine, memorable experiences for our members in
line with our customer experience strategy (and Service Promise).
- Partner with clubs to support all customer experience touch points.
- Assess and respond to all member queries that come through the WeCare inbox or hotline
- Process all cancellations in line with the guideline with the aim to save as many members
as possible.
- Produce cancellation reports to determine trends to better enhance our customer
experience.
- Assess and process membership requests that come through the central admin inbox or
through miscellaneous requests.
- Process and review new memberships through the member management system.
- Review and process new memberships through the member management system and
coordinate with club sales teams on any issues.Record all communication with members
and make amendments as required.
- Complete arrears calls in line with guidelines to achieve agreed targets to minimise future
arrears and debt write off.
- Complete all relevant tasks in line with the member life cycle.
- Ensure member information is handled in line with the privacy guidelines and maintain
strict confidentiality to ensure it is not disclosed to any third party.
- Take ownership of individual member feedback and complaints and escalate member
appropriately.
- Produce daily, weekly and monthly checking reports to ensure high quality of data is
maintained in the member management system.
- Find ways to give that little bit extraespecially when it’s unexpected.

**To land this gigand your ongoing mindset**
- You have 2+ years of relevant customer service or Administration experience and flexibility
to work a non-traditional schedule.
- You're a detailed super human
- You love to create meaningful moments for people.
- You know what it’s like to work with a high profile consumer brand and the value of a welloiled
machine.
- You may also have some retail or hospitality sector experience. A+ for you
- You are people-focused.
- You’re warm, honest and genuine.
- You get a kick out of creating unexpected experiences which make people go wow Going
over and above to deliver impeccable customer service makes you feel warm and fuzzy
inside.
- You listen intently.
- You speak eloquently.
- You are driven. You’re perceptive, you ask questions and you strive to understand.
- You enjoy solving problems. You don’t get flustered easily.

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