Import Freight Forwarding

6 days ago

Singapore KASE LINES (S) PTE LTD Full time

**Job Description**:
**We are a leading freight forwarding Company with worldwide operation. Vacancy for Oceanfreight Operation, Coordinator or Executive. Responsibilities**:

- Liaise with client, shipping line/co-loaders and overseas agents
- Attend to any incoming calls or enquiry
- Block booking with carrier & releasing of booking confirmation to client
- Updating of sailing scheudle
- Planning of consolidation of cargoes
- Liaision with haulier for trucking in/out of container to warehuse for stuffing
- Any other ad-hoc assignment as and when required
- Requirements:

- Team Player with positive mindset & cheerful disposition
- Good communication skill
- Min 1 year's experience in freight forwarding industry / knowledge of Cargowise system, an advance
- Able to start work immediately

**Key Tasks**
- Update all systems - internal/ external with shipment data
- Creation of Ocean Freight forwarding documents, e.g. verify copy HBL, Finalized House Bill of Lading (HBL), Cartage Advice etc.
- Ensure all security arrangements and procedures are met
- Verification of the completeness and accuracy of all forwarding documents
- Ensure all dangerous goods/hazardous cargo documents are in place and procedures are met
- Obtain dangerous goods approval from carrier where necessary
- Work and Monitor Permit Declaration activity with permit declaration vendor
- Coordination of customer booking requests at origin and destination (call forward)
- Timely follow up/coordinate/communicate shipment information with stakeholders (ie subcontractors, shipping lines, shipping agents, freight forwarders, customers and overseas offices).
- Follow cargo/shipment irregularity handling procedures
- Escalation of all impediments to processing to direct reporting manager.
- Adherence to customer specific SOPs.
- Communicate all cargo related incidents to customer service/ external brokerage house (short shipment, damages, misrouted, missed vessel)
- Adherence to Global standard processes /procedures and to Corporate Standard & Governance policies.
- Participate in company projects and initiatives as required
- Initiate and follow up on cargo and insurance claims with customers/surveyors and other DSV offices on damaged or missing cargo
- Engage and initiate discussion with local and regional procurement on rates and space
- Backup for the other team members as when necessary
- Sorting and uploading of documents into eDoc.
- Maintain accountability and accuracy for updating and meeting deadlines for monthly reports required by customers
- Verify vendor/intercompany invoices and raise disputes for incorrect invoices
- Handle invoice disputes or queries in a timely manner
- Monitor and update respective sale personnel on the validity date of all customers’ quotations
- Mentor and guide newcomers or executives in the team
- Any other job-related tasks as assigned by the superior.
- Functional know-how in Customer Service Imports
- Operational know-how (Document Processing Ocean)
- Operational Understanding (Customs Clearance)
- Understanding of legal/regulatory/statutory environment
- Microsoft Office

**Experience & Education**
- With at least 1-2 years of working experience in a similar position in Freight Forwarding, Field Operations, Consolidation Planning and Scheduling

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