IT Operations Associate

2 days ago


Singapore Aunty Pte Ltd Full time

Company

Aunty Pte Ltd
- aunty.sg

Designation

IT Operations Associate

Date Listed

19 Nov 2024

Job Type

Experienced / Senior Executive
- Full/Perm

Job Period

Flexible Start, Permanent

Profession

IT / Information Technology

Industry

Computer and IT

Location Name

Singapore

Allowance / Remuneration

$3,000 - 5,000 monthly

Company Profile

**About the Company**

Aunty is a babysitter and nanny app in Singapore that connects parents to pre-vetted caregivers. Designed for busy parents, bookings can be made for the same day to 3 months in advance. Parents can search, interview and book within minutes

Here at Aunty, we are on a mission to make it easy to connect you to your village. We strongly believe that parents need a break occasionally because it is challenging to give your 100% attention when we are running on empty. Well-rested parents will be able to raise happy and thriving children.

**Position Overview**:
We are looking for a proactive and detail-oriented IT Operations Associate to join our team. This role is key in supporting the ongoing tech operations of our company, focusing on the maintenance, stability, and smooth functioning across our services. You will be responsible for overseeing the daily management and maintenance of our tech infrastructure, ensuring timely resolutions of technical issues, and supporting the continuous improvement of our app / website / webapp to deliver a seamless user experience.

**Job Description**:
**Key Responsibilities**
- Oversee day-to-day maintenance and performance of the Aunty app, including troubleshooting issues, managing updates, and implementing bug fixes.
- Act as the first point of contact for technical inquiries and issues from the team and external users
- Monitor system health, performance metrics, and key user activities to identify potential issues, prevent downtime, and enhance system reliability.
- Maintain detailed documentation of app configurations, updates, troubleshooting processes, and FAQs to improve support efficiency.
- Work closely with our development partner to coordinate updates, changes, and new feature implementations while ensuring compatibility with existing systems.
- Conduct regular testing for app functionality, performance, and user experience to identify and address potential issues before deployment.
- Gather and analyze user feedback to identify and implement improvements that enhance the app's functionality and usability.

**Requirements**:

- Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience.
- Basic knowledge of database management, cybersecurity, and data privacy protocols.
- Strong problem-solving skills with an analytical mindset
- Excellent communication skills with the ability to work independently

If you are tech-savvy, resourceful, and excited to solve meaningful problems, we would love to hear from you

Application Instructions


  • Senior Manager

    2 weeks ago


    Singapore IT Operations and Data Centre Full time $120,000 - $180,000 per year

    The Senior Manager (IT Operations and Data Centre) is responsible for the strategic and operational leadership of the IT Operations Centre (ITOC), ensuring 24/7 availability, resilience, and performance of critical IT services. The role encompasses oversight of incident management, IT systems support, automation enablement, advanced observability, and data...


  • Singapore Ares Operations Full time $80,000 - $120,000 per year

    Over the last 20 years, Ares' success has been driven by our people and our culture. Today, our team is guided by our core values – Collaborative, Responsible, Entrepreneurial, Self-Aware, Trustworthy – and our purpose to be a catalyst for shared prosperity and a better future. Through our recruitment, career development and employee-focused programming,...


  • Singapore Garena Full time

    Associate/Senior Associate, Revenue Operations Join to apply for the Associate/Senior Associate, Revenue Operations role at Garena Job Description Plan, execute, and optimize monetization strategies to drive sales revenue, including but not limited to in-game sales, top-up promotions, pricing initiatives, and improvements to user

  • Project Associate

    1 week ago


    Singapore LEMONADE IT SOLUTIONS PTE. LTD. Full time

    We are looking for a Project Associate to coordinate project activities, including simple tasks and larger plans. You will manage schedules, arrange assignments and communicate progress to all team members. Project Associate responsibilities include preparing action plans, analyzing risks and opportunities and gathering necessary resources. For this role,...


  • Singapore METRICA PARTNERS PTE. LTD. Full time

    We are a Hedge Fund Manager looking for an Operations Associate who will be a key member of the operations team assisting with the middle and back offices of our hedge fund and will report directly to the Operations Manager. **Responsibilities** Trade reconciliation Interacting with Prime broker operations departments Daily Profit and Loss...

  • Operations Associate

    4 hours ago


    Singapore METRICA PARTNERS PTE. LTD. Full time

    We are a Hedge Fund Manager with a Capital Markets Services License looking for an Operations Associate who will be a key member of the operations team assisting with the middle and back offices of our hedge fund and will report directly to the Operations Manager. Responsibilities will include working with our prime brokers, fund administrator and managed...


  • Singapore MINILOGY LLP Full time

    The Operations Associate job scope is broadly as follows: - Processing and packing of ecommerce and trade orders - Updating of stock availability on inventory system and ecommerce marketplace platforms - Delivery of stocks and management of retail displays at selected locations Air-conditioned work environment. 5.5 work week.


  • Singapore JAC Recruitment Full time

    Client Operation Associate, Senior Associate 4 days ago – Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Company And Job Overview Title: Client Operation Associate Job Responsibilities Provides various services to clients in the Asia-Pacific region in collaboration with client management and operations...


  • Singapore HENATENN HOLDINGS PTE. LTD. Full time

    **Job Purpose**: We are looking for a dynamic Operations Associate to join our team and play a critical role in ensuring that our business maintains a steady supply of stock and achieves healthy sales margins. As an Operations Associate, you will work closely with our cross-functional teams to manage inventory and order processing, ensuring that our...


  • Singapore PALO IT Full time

    **WHO WE ARE**: **Build. Scale. Sustain.** PALO IT is a global technology consultancy that crafts tech as a force for good. We design, develop and scale digital and sustainable products and services to unlock value across the triple bottom line: people, planet, profit. **We do the right thing, and we do it right.**We're proud to be a World Economic Forum...