Euc (End User Computing) Lead

4 days ago


Downtown Core, Singapore Intellect Minds Pte Ltd Full time

**To support TMAP Onsite EUC operation.**:

- **Manage EUC team for daily incident/request cases from end users**:

- **Handle escalation from members for Desktop, Mobile Device, Printers and any office device issue**:

- **Manage a Service desk team of 1st line Offshore Helpdesk team.**:

- **Manage the Ticketing system (ServiceNow) and generate reports.**:

- **Liaise with different Back end Infra, Network and Application team for incident/problem resolution**:

- **Review to ensure cases are handled by Service desk team according to SLA defined**
- **Requirements**:_
- **Required to be familiar or experienced in using ServiceNow ITSM (Must have - challenging to learn from scratch)**:

- **Report generation skill using Excel & PowerPoint presentation**:

- **Network Infrastructure troubleshooting**:

- **Team Management experience**:

- **Problem solving skill, team management skill**

**Job Type**: Permanent

**Salary**: $3,000.00 - $5,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift



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