Salesforce Business Analyst/administrator

2 weeks ago

Singapore ZM Financial Systems Full time

Imagine what we can DEVELOP with you

True leaders are always learning. Moody’s is home to information architects, thinkers, builders, and passionate problem solvers, a collection of diverse viewpoints working together to bring out our best. Join us. Forward Together.

Department
- Risk, Technology & Operations

Role/Responsibilities
- The Business Systems Analyst is responsible for supporting processes and tools used by the Sales and Services organizations.

**What You’ll Be Doing**
- Administering users across Sales/Support tools
- Perform root cause analysis including working with users to understand and reproduce issues.
- Monitor support cases and triage new issues
- Design and implement solutions to issue or new feature requests as assigned
- Documenting existing business processes & making recommendations for improvement.
- Supporting ad-hoc analysis as needed.

**Qualifications**:
**Qualifications**
- Bachelor’s degree required or equivalent experience. Technical discipline preferred.
- Sales and/or Service Cloud
- Security model & role hierarchy
- Automation tools (Flow Builder, Process builder)
- Lightning UI build
- A data-driven mindset and strong demonstrated analytical and problem-solving skills - ability to influence, drive decisions, and lead discussions utilizing data.
- Ability to build relationships and to influence and collaborate across departments to achieve objectives.
- Possess a high level of integrity. Be widely trusted, direct, and truthful, with the ability to establish and maintain effective relationships and gain confidence.
- Proven organizational skills with attention to detail and the ability to prioritize and work well in an environment with competing demands.

**Bonus Qualifications**
- Salesforce CPQ or Apptus
- Experience with Alteryx or similar toolset
- Lead to Order processes
- High-level scripting language (e.g., Python, JavaScript) is major bonus
- Fluent in SQL
- integration toolset (e.g., Informatica, Workato, etc.)
- Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

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