Operations Executive

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In our continuing journey to build great teams, we are looking for passionate individuals driven by a strong sense of purpose. It is only with the determination and commitment of our People that we can serve our customers, lead our industry and contribute to our nation to create new possibilities.

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**OPERATIONS EXECUTIVE / ASSISTANT MANAGER (PORT ECOSYSTEM SERVICES, BPO)**

**Job no**: 493670
**Work type**: Permanent
**Categories**: Operations

**Responsibilities**:
Support and execute key operational activities related to inbound and outbound logistics, ensuring service excellence, cost efficiency, and continuous improvement. Work and collaborate closely with both internal and external stakeholders. Working alongside with on site LSP team coordination the interplant movements where needed.

**Inbound Logistics**

Manage end to end processes related to the inbound flow of goods, including:

- Shipment coordination
- Coordinate with suppliers, freight forwarders, and carriers to ensure timely pickups and deliveries Work with external warehouse and LSP team to ensure timely clearance of goods upon arrival into Singapore.
- Booking Management Arrange transportation bookings based on shipping schedules and incoterms
- Document Management Verify and process inbound shipping documents (BL, packing lists, commercial invoices)
- Tracking and Visibility Monitor shipment status and provide proactive updates on delays and disruptions
- Goods Receipt (GR) Coordination Support GR issuance and follow up with warehouse teams for timely receipt confirmation
- Issue Resolution
- Address delays, discrepancies and non conformances with suppliers or carries.

**Outbound Logistic**
- COO / FTA
- Support the end to end verification of COO and assess FTA eligibility by
- Reviewing COO documentation for completeness, accuracy, and alignment with shipment details
- Validating product eligibility under applicable FTAs based on tariff codes and rules of origin.
- Performing RVC (Regional Value Content) calculations using standard cost data and methods as per FTA requirements
- Verifying supplier declarations and origin support documents to substantiate origin claims
- Support audit readiness by maintaining documentation and verification records in line with customs and FTA audit requirements.

Collaborate and work with both internal and external stakeholders to drive: Order Fulfillment coordination and ensure that scheduled deliveries are executed promptly according to customer or SHPP requirements.
- Carrier booking and confirmation
- Attend to escalations where necessary and work with nominated carriers or forwarders to ensure urgent requirements are follow through. Work with a team of LSP BPO to support urgent requests where needed.
- Shipping documentation Preparation of LOI to carriers where necessary
- Performance monitoring
- Track carrier KPI, on time delivery and escalation exceptions where needed EDI performance Tracking and issue resolution- Reporting & Governance
- Daily / Weekly Operational updates
- Monthly reports and KPI reviews
- Support any report monitoring where needed
- Collaborate with on site warehouse team and internal stakeholders where needed to coordinate and support reporting where needed
- Generate historic data when needed.
- Drive continuous improvement - identify inefficiencies, recommend process improvements, and support automation initiatives that drive productivity and service quality.
- Invoice
- Verification of invoices, tracking mechanism and processing
- Support Accruals reporting and analysis
- Work with internal stakeholders to ensure timely submission

**Requirements**:

- Degree in any discipline
- Proactive and able to work independently in a fast-paced environment
- Proficient in advanced MS Excel knowledge
- Good in writing, meticulous and able to work independently
- Good critical thinking & analytical skills
- Good communication & interpersonal skills to manage internal & external stakeholders

**Advertised**: 10 Jun 2025
**Applications close**: 31 Dec 2025