Student Support Executive
1 week ago
**Summary**
As part of expansion, this role supports students throughout their journey from onboarding to graduation. Provide day-to-day guidance, coordinate services, resolve issues promptly, and maintain accurate records aligned with institutional and regulatory requirements.
**Key responsibilities**
- Run onboarding and orientation, explain policies, timetable and attendance.
- Provide frontline support on enquiries, study plans, deferment, transfer and withdrawal, escalating cases where needed.
- Monitor attendance and academic progress, flag at-risk students early, and arrange academic advising or teacher consultations.
- Coordinate referrals for welfare, housing, medical, counselling and financial assistance where applicable.
- Support fee, refund and documentation checks, and prepare evidence for internal reviews and audits.Gather student feedback, update FAQs, and propose service improvements.
**Requirements**:
- Minimum 2 years’ experience in student services, academic support, admissions support or a closely related role.
- Outgoing and student-facing, comfortable meeting students in person and online.
- Clear written and verbal communication, able to handle difficult conversations professionally.
- Strong service mindset with firm follow-through on policies, deadlines and confidentiality.Organised, meticulous and comfortable working cross-functionally.
**Employment details**
- Employment type: Full-time
- Working hours: 5-day work week.
- Location: Bugis, Singapore
- Benefits: Annual leave, medical and training allowance
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