Customer Relationship Executive
3 days ago
Salary from $2,200 per month + incentives
- Full-time, immediate hire
- Monday to Friday, 9am - 6pm, 1 hour lunch break
Saturday 9am - 1pm
We are Singapore’s leading laundry and dry-cleaner. If you are passionate, enthusiastic with a pleasing personality, then you are the one we are looking for
Objectives: As a key member of the customer service team, the customer relationship executive will be responsible for providing a world-class customer experience for The Laundry Club’s valued customers.
**Responsibilities**:
- Craft and implement loyalty programs to create long-lasting and delightful experiences for customers
- Keep track of customer's journeys and identify opportunities
- Support and document customer's feedback and complaint handling
- Actively support and provide feedback to laundry operations in meeting customers' needs and requirements
- Assist in handling sales calls and enquiries
- Assist in pick-up and delivery scheduling
- Work closely with Operations Manager to resolve any operational issues
- Sales invoicing and tracking
- Social media management
**Requirements**:
- Minimum 2-3 years in customer service excellence
- O Levels
- Pleasant, vibrant & patient personalities
- PC literate and technology savvy
- Social media savvy
- Able to communicate in English and Chinese
- SPR/SC may apply
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