Product Operations Analyst, Trust

Responsibilities
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
About Trust & Safety
The Emerging Risks team sits at the forefront of discovering and evaluating new trends and behaviour, and the potential safety concerns they introduce to our users and platform. The Product Operations role is the crucial centerpiece between product strategy and business requirements. Using the latest techniques, you will work closely with Product Managers, Engineers, Policy, Operations, and other teams to evaluate growing risks and trends on Livestream. You will manage internal and external escalations, and use analytical prowess and data to identify leading drivers, measure impact, and push for product solutions.
It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

**Responsibilities**:

- Analyze and investigate emerging risks and trends on Livestream, conduct Root Cause Analyses (RCA) to identify gaps and loopholes in systems and processes, and define or implement enforcement strategies to mitigate the risks.
- Manager internal and external escalations, quantify the impact and size, triage with the relevant stakeholders such a Product, Policy, Ops, Engineering, Modeling etc., and ensure the resolution and mitigation of the risk.
- Evaluate early detection of risks and trends, and improve earlier or prevention of future risks and trends.
- Execute internal operational processes, identify inefficiencies, and collaborate with cross-functional partners to optimize workflows.

**Qualifications**:
Minimum Qualifications
- Bachelor's degree or above, or equivalent experience in product operations, program management or insights and analytics.
- Quantitative and qualitatively data-oriented, with the ability to identify product and business problems and solutions from data
- Demonstrated strong logical thinking ability, including experience in breaking down complex problems.
- Experience in SQL and spreadsheet software.
- Your ability to work in a high tempo environment, adapt, respond to day-to-day challenges of the role.
- Your resilience and commitment to self-care to manage the emotional demands of the role.

Preferred Qualifications
- Experience working with a platform product such a short video, live broadcast, e-commerce and other Internet platforms.
- Experience in project management with cross-function teams, across different time zones, cultures and languages.

Trust & Safety is committed to the wellbeing of all our employees. Our promise is to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
LI-ONSITE