Part-time Bar Crew

Holiday Inn Express is the smart choice for savvy business and leisure travelers, offering a relaxed, affordable and hassle-free stay every time. Located at the heart of key business and leisure districts, every Holiday Inn Express is just steps away from dining and entertainment options. As a Team Member at Holiday Inn Express, you will experience a variety of roles in your daily job and will be empowered to make a difference. You will be part of a multi-skilled, multi-talented, collaborative and action-oriented team to deliver the SMART experience, providing everything our guests need and nothing they don’t.

**Job Summary**
Bar Crew(s) will provide food & beverage services at the Hotel’ s Great Room Bar.

They work in close coordination with all employees and outsourced staff in the hotel and are dependable in meeting the needs of our guests throughout their stay.

**Your day-to-day**
**Financial Returns**:

- Handling guest billing in an efficient, friendly and hassle free manner.

**Guest Experience**:

- Welcome and acknowledge all guests according to company standards in a timely, friendly and efficient manner
- Taking beverage orders and serving them to guests on a timely manner
- Establish rapport with guests to build loyal and satisfied customers
- Ensure knowledge of menu and restaurant promotions and any special offers
- Pick-up food orders from kitchen and communicate to the chef regarding any special preferences or allergy
- Accurately process and collect payments from guests
- Clear tables and prepare for service for the next guests
- Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas
- Always take responsibility for ensuring a positive guest experience
- Attend daily briefings from management on any special requirements for service
- Perform any other assigned reasonable duties and responsibilities as requested by Supervisors or Managers
- Answer any guests enquires practically and simply in adherence to brand standards.
- Handle guests' complaints appropriately adhering to brand standards or direct them to Duty Managers (DM).
- Handle cashiering, payment and foreign currency exchange accurately.
- Reliably handle allspecial needs and requests of guests and repeat visitors.
- Demonstrate BrandHearted behaviours by maintaining compliance with all brand standards, behaviors, hallmarks and license agreement mandates.
- Retrieve and print Arrival/Departure Report, Backup Report and Trace Report from Opera PMS for daily room allocation.
- Accurately Enter/Update Reservations
- Handle Telephone Enquires efficiently and effectively

**People**:

- Promote the Holiday Inn Express ‘one team approach’ and reliable service through daily communication and coordination with all team members.
- Participate in programs that drive improvements in team member engagement and are aligned with the ‘Make Every Interaction Count’ brand service behaviours.
- Perform in a self sufficient way in line with business requirements
- Responsible for Priority Club Rewards (PCR) Enrollment & Recognition
- Process Guest Food and Beverage Order ,Clear Tables (The Great Room)
- Refresh Food and Beverage in The Great Room
- Updating constantly on local knowledge to improve the guest experience.

**Responsible Business**:

- Ensure own productivity and that of the team on a day-to-day basis by planning and assigning work and establishing performance and development goals as set by the DM.
- Contribute by participation in compliance with federal, state and local laws and safety regulations

**What we need from you**
Bar Crew(s) will efficiently and effectively create a friendly and efficient guest experience throughout the hotel consistently. They will support the ‘one team’ approach to deliver the Holiday Inn Express brand standards.
- Minimum high school/ secondary education
- Great communication skills and basic computer literacy
- Food Safety Certificate
- A positive and keen to learn attitude.
- Must be proficient in written and spoken English and with good communication skills.

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow. And because the IHG Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 5800 hotels in over 100 countries around the world.