Director, Customer Care

Requisition ID: 32197- Job Location(s): Singapore, SGDanfoss is seeking a strategic and customer-oriented Director to lead the APAC Region responsible for a regional team of managers and customer service representatives that input and manage customer orders for all Danfoss Power Solutions. You will work with other regional directors to develop, communicate, and implement a global vision within the Customer Care community.

**Responsibilities**:
Responsibilities for this position include, but are not limited to, the following.
- Staff meetings, 1:1 meetings, monitor KPI’s, delegate tasks, monitor progress of projects. Cascade communication and people development.
- Implement agreed strategies, processes, and activities.
- Communicate with customers, monitor projects to keep customers focus and drive culture of customer mindset.
- Align with Customer Care leaders from other regions on Global Processes to drive a culture focus to improve customer experience.
- Promote quality and continuous improvement.
- Lead 8D’s investigations to mitigate quality errors. Guarantee teams follow through on agreed processes that meets IATF 16949 and ISO 9001 standards.
- Constant communication with Supply Chain leaders about order fulfilment, weekly planning alignment meetings.
- Analyze data related to customer delivery performance and drive change within the stakeholders, managing allocation of products when needed.
- Coordinate team activities to perform requested tasks, organize projects. Schedule and drive meetings to improve communication and resolve conflicts.
- Coaching sessions with managers and employees to help resolve conflicts, develop individual plans to improve skills and areas that required development.

**Background & Skills**:

- University degree (Bachelor or Master)
- Five years’ experience in management level position
- Minimum 2+ years with global teams
- Previous experience working in the manufacturing industry
- Fundamental knowledge in supply chain/logistics
- Excellent communication skills with all levels of the organization
- Effective and solution-oriented problem solving
- Frontline passion to improve the customer experience
- Strong business acumen
- Willing to travel

**Employee Benefits**:
We are excited to offer you the following benefits with your employment:

- Bonus system
- Paid vacation
- Flexible working hours
- Possibility to work remotely
- Pension plan
- Personal insurance
- Communication package
- Opportunity to join Employee Resource Groups
- State of the art virtual work environment
- Employee Referral Program

**Danfoss - Engineering Tomorrow**:
At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow. No transformation has ever been started without a group of passionate, dedicated and empowered people. We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business. To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are. It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.

Following our founder’s mindset “action speaks louder than words”, we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

Danfoss is an EO employer and VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.