Application Support Engineer

1 day ago


Serangoon, Singapore Jobline Resources Pte Ltd Full time

**Responsibilities**:

- Ensure timely escalation of major and critical incidents. Support routing and escalation to L2 support.
- Respond in a timely manner to service issue and requests.
- Follow up with customers to ensure issue has been resolved.
- Basic triaging of incidents raised and to support L2 staff.
- Provide Deployment support for future deployments.

**Requirements**:

- Minimum Diploma in Information technology or equivalent.
- Preferred to have 1-2 years of work experience as IT support.
- Able to work well in a team and perform efficiently.
- Excellent end user support and communications skills.
- Able to perform shift work (2 morning shifts 8am to 4pm and noon shift from 2pm to 10pm. (Mon to Fri)



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