Technical Support Engineer
3 days ago
Technical Support Engineer will be overall responsible for processing technical support requests that come in from customers.
- Ensuring support requests are dealt with in a timely manner and updating CRM appropriately.
- Ensuring RMAs and Support cases are resolved successfully, and knowledge base updated.
- Pre and post sales activities including gathering and utilizing Internal & external customer feedback to lead continued sales and growth.
- Providing technical assistance to sales team on an as needed basis.
You will have;
- A keen eye for detail and completion of complicated task through active listening and problem solving.
- Ability to communicate effectively, confidently, and professionally with both channel partners and end-users.
Desire and flexibility to excel and succeed in a technical support environment.
Required:
- Fluency in Mandarin and English in order to liaison with clients in China, HK or Taiwan...etc
- Ability to work well under pressure.
- Ability to time manage multiple tasks.
- Ability to travel on regular and short notice.
- Understanding of IP Networks (addressing, protocols, switches etc.).
- Professional and confident telephone manner.
- A positive team player with excellent communication skills.
**Job Types**: Full-time, Permanent
Pay: $2,800.00 - $3,800.00 per month
Work Location: Hybrid remote in Ubi 408733
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