Offshore Classification

**About us**:
We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence.

As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.

**About Maritime**

We help enhance the safety, efficiency, and sustainability of our customers in the global shipping industry, covering all vessel types and mobile offshore units. As a partner to industry, we offer services in testing, certification, training, and technical advisory through the energy value chain. That means we’re continually investing heavily into R&D for new services and solutions while proactively assessing what the industry needs today and tomorrow.
**About the role**:
**Local Unit & Position Description**

**Key accountabilities include**:

- Actively promote, support and facilitate the fulfilment of DNV’s Purpose, Vision and Value, and shall foster a culture of cooperation across geographical areas and business areas working with Customers of Offshore Classification.
- Continuously identify and develop sales opportunities to capture new business and keep track of customers’ existing contract portfolios to ensure renewal of agreements within due date. Take the lead and rigorously drive the strategy and actions towards capturing those opportunities.
- Organise customer activities (eg. committee meetings, technical forum) and internal meetings (eg. month OC network meeting).
- Assume responsibilities as KAM for assigned customers. Increase revenue and market share for their fleets. Create customer centric Key Account Plans with impactful goals, strategy and actions that ultimately lead to identifying and securing new business, retaining existing business and ensuring high customer satisfaction.
- Lead and support the formal process of customer satisfaction review and on an ongoing basis identify and cascade within the organisation any major challenges and concerns. Follow-up with the findings and ensure that related improvement activities are executed.
- Pro-actively stay up to date with industry, market trends, technology trends and best practices.
- Pro-actively stay up to date with DNV products, services and processes to remain relevant towards customers.
- Be responsible for the accuracy of customer master data and activity data in SalesForce.
- Support resolving critical invoicing claims and follow up critical accounts receivables in close cooperation with Finance team to ensure timely payment and solution.

**What we offer**:

- Flexible work arrangements for better work-life balance.
- Guaranteed Annual Wage Supplement.
- Generous Paid Leaves (Annual, Compassionate, Marriage, Maternity, Paternity & shared parental leave, Adoption leave, Childcare & Extended Childcare Leave, Examination leaves, National Service (NS) leave, medical leave, Prolonged Illness leave)
- Medical benefits (Clinical treatment, Emergency Medical Services, Specialist Consultation, Pediatrician Consultation, Inoculations (Hepatitis, H1N1 & Flu), Dental Treatment, Annual Medical Examination, Hospitalization & Surgical Benefits)
- Maternity Benefits
- Pension and Insurance Policies (Central Provident Fund, Group Term Life Assurance, Group Personal Accident Insurance, Travel Insurance, Work Injury Compensation Insurance)
- Training and Development Assistance (Training Sponsorship, On-The-Job Training, Training Programme)
- Additional Benefits (Long Service Awards, Professional Membership, Gym Subsidy, Mobile Phone Reimbursement)
- Company bonus/Profit share

*Benefits may vary based on position, tenure/contract/grade level*

DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.

**About you**:

- Driven and goal orientated.
- Strong team player.
- Ability to handle pressure.
- Forwarding thinking, innovative and solution-oriented attitude. Good analytical, decision making and problem-solving skills.
- Strong customer engagement and interaction skill.
- Excellent knowledge of maritime offshore industry and offshore classification.
- The role will require close co-operation with the relevant DNV Area Managers, Approval Centre Managers, Production Managers, Business Development Managers and KAMs.
- Cross Business Area Collaborations will also be a key element of success.
- Applicant must be fluent in English (oral and written) and possess excellent communication & negotiation skill