Workforce Management Planner

2 hours ago

Singapore Wise(formerly Transferwise) Full time

**Office**:
Singapore

**Team**:
Customer Support

**Salary Range**:
Starting at 70 200 SGD / year

**Your mission**:
Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking.

In this role, you will have a unique opportunity to work with a rich dataset and drive insights to develop our workforce management ways of working, which will have a direct impact on how we add value to our customers and shape our organisation.

You’ll drive workforce management analysis and develop scenarios, to help us understand pain-points and where the biggest opportunities lie. You’ll partner with operations, product managers and the analyst guild to generate real change for our customers and help drive our mission forward

**Here’s how you’ll be contributing to the WFM team**:

- **Create and optimise capacity planning**, so that our customers get support within defined service-level agreements
- Create complex analytical and performance reports. Help support teams engage with data to improve key Operations metrics
- Proactively **contribute to, create and own changes to operating models** both in Operations and Workforce Management teams, helping us improve efficiency
- Conduct ad hoc scenario simulations and sensitivity analysis to ensure optimal resource allocation
- Administer Workforce Management tools, making sure all inputs are up to date with the business needs
- Create basic data automations to improve efficiency of Workforce Management processes

**About you**:

- You’ve **at least 2 years of experience** in Workforce Management Planning, Revenue Management, Data Analytics, Business Analytics, FP&A or in a similar role
- You’ve experience with** Workforce Management tools**, metrics and processes
- You’ve a proven track record in dealing with large volumes of data and creating actionable insights
- You’re familiar with forecasting techniques
- You’re an** advanced spreadsheets user** (including knowledge of VBA or Google Apps Script)
- You’ve experience with **data visualisation tools** (Looker, PowerBI, Tableau etc.) and turning complex data into an easy to follow story
- You’re a self-starter who is comfortable working autonomously.

**Some extra skills that would be great**:

- You’re familiar with Python or any other scripting language.
- You’ve strong SQL skills (including window functions, CTEs).
- You’ve knowledge of contact-centre metrics and operating models.

**We’re people without borders — without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you’re passionate about learning new things and keen to join our mission, you’ll fit right in.**

**Also, where and what you studied isn’t important to us. If you’ve got great experience, the right skills for the role and you’re great at articulating your thinking, we’d like to hear from you.**

**And because we believe that diverse teams build better products, we’d especially love to hear from you if you’re from an under-represented demographic.

  • Strategic Industry Engagement Lead for Workforce Transformation

    7 days ago

    Singapore Workforce Singapore Full time

    A government agency in Singapore seeks a candidate to drive workforce transformation in the food services and manufacturing industries. The role involves stakeholder engagement, strategic manpower planning, and project management. Ideal candidates should have strong skills in negotiation, communication, and proactive information sourcing. This position...

  • Strategic Workforce Planner

    1 week ago

    Singapore Ministry of Defence of Singapore Full time

    A governmental organization in Singapore is seeking a Manager (Workforce Planning) to optimize the Army's Intelligence resources. Key responsibilities include resource management, stakeholder engagement, and recruitment analysis. Ideal candidates should have education in Human Resources, strong interpersonal skills, and familiarity with Microsoft Office....

  • HR Planner- Raffles Place- 5 Day Week

    7 days ago

    Singapore NEXUS MANAGEMENT SERVICES PTE. LTD. Full time

    Human Resource Planner - Jurong East - 5 day week-Singaporeans only **Key Responsibilities**: **Workforce Planning**: Work with department heads and HR to understand staffing needs for various shifts, roles, and special projects. **Scheduling and Optimization**: Create and manage daily, weekly, and monthly staffing schedules. Ensure that staffing levels...

  • Strategic Workforce Planner, Policy

    2 days ago

    Singapore Ministry of National Development Full time

    A government agency responsible for land planning and infrastructure development in Singapore is seeking a candidate with 4-6 years of experience in policy and project management. The role involves driving resource planning strategies, managing manpower growth, and transforming workforce capabilities. Ideal candidates should have strong strategic thinking,...

  • Workforce Management Regional Lead

    2 hours ago

    Singapore Wise(formerly Transferwise) Full time

    **Office**: Singapore **Team**: Customer Support **Salary Range**: SGD 6650 **Workforce Management Regional Lead** We’re looking for a **Workforce Management Regional Lead** to join our Singapore office to help our teams deliver outstanding service that helps customers onboard with less time, scales globally with our growth and helps us decrease our...

  • Planner

    5 days ago

    Singapore BIZLINK SPEEDY PTE. LTD. Full time

    **Job Responsibility**: - Managing the entire smooth process in the planning of material, production planning, inventory control with effectivenessPreparing of production schedule and prioritizes job-orders - Participating and analyzing forecast demand fluctuations and analyze its impact to customer's order and material support - Reviewing of production...

  • Planner

    2 days ago

    Singapore TRIBAL WORLDWIDE PTE. LTD. Full time

    Tribal Worldwide and the DDB Group is one of Singapore’s leading integrated and digital agencies, winning awards year after year in various categories and fields with innovative marketing and creative solutions for clients like Unilever, DBS and various public agencies. **SCOPE** The Planner is responsible for managing and planning for content on social...

  • Project Planner, Project Leadership

    2 weeks ago

    Singapore NCS Full time

    **Project Planner, Project Leadership**: **Date**:11 Jan 2025 **Location**: Singapore, Singapore **Company**:Singtel Group NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to...

  • Lead Planner

    1 week ago

    Singapore Kirby Group Engineering Full time

    IRELAND IRELAND IRELAND IRELAND **Lead Planner** - **Permanent position available with a considerable portfolio of works for the next 5+ years** - **To build your career by assisting in the delivery of ‘leading edge’ engineering projects.** - **To work with a vibrant, agile and multi-functional team in delivering projects on time, safely, to budget and...

  • Fleet Planner

    1 week ago

    Singapore CAPITAL HUMAN RESOURCE MANAGEMENT PTE. LTD. Full time

    Our Client, in the **Logistics Industry **located in the **West **has opening for **Fleet Planner **Responsibilities**: - Handling daily operations duties & activities - Handling company's vehicle insurance, licensing, road tax, renewal, etc - Updating data & compiling reports - Have import and export permit declaration and Portnet experiences - Updating...