Premier Service Manager

2 weeks ago

Singapore HSBC Full time

-Job description**Some careers have more impact than others.**

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Private Banking and Insurance.

We are currently seeking a high calibre professional to join our team as a **Premier Service Manager.**

**Principal Responsibilities**

In this role you will
- Provide dedicated support to Relationship Managers and Team Heads by managing and executing operational functions in customer service
- Deliver high standards of service by ensuring efficient, timely and quality support to customers
- Maintain a high standard of operational and risk compliance by ensuring that standards and workflow are in continuous adherence to Group standards and local regulations
- Take ownership of customer feedback and complaints, including investigation, follow up and resolution in line with the defined service standards
- Enhance customer experience by proactively identifying service gaps and recommending process improvements
- Provide all other aspects of administrative support that may be required from time to time
RequirementsTo be successful you will need
- Advanced working experience in a retail-banking environment
- Strong customer service orientation, with self-motivation and ability to work under pressure
- A self-starter and good team player with drive for success and achievement
- Possess excellent interpersonal and communication skills
- As this role supports customers primarily from the North Asia market, the ability to engage and communicate effectively in both English and Chinese (spoken and written) is essential to meet business needs. Proficiency in Cantonese would be an added advantage

To be considered for this role, the relevant rights to work in Singapore is required.

**Opening up a world of opportunity**

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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