Senior Operations Data Analyst

**We're looking for Ops Data Analysts**:
We're looking for people with a technical background who are passionate about data As part of the Operations Standards & Insights team within our Product Operations organization, you'll help us dig into the operational metrics and data that measure our service quality, availability, and efficiency. You'll learn the landscape of our metrics, use them to answer important operational questions that help us make critical decisions on how we operate our service, how much we spend, and more You'll also formulate your own questions and insights, noticing trends and leading indicators, and identify data points you are missing, then work with engineers and developers to ensure you're getting all the information you need.

Come join a dynamic and fun team where you'll make a large impact on our customers' experience by providing valuable and actionable information and insights.

**Senior Operations Data Analyst**:
**Responsibilities**:
As a Senior Operations Data Analyst in our Operations Standards & Insights team, you'll be responsible for:

- Analyzing our many operational metrics to help answer important questions about the state of our service
- Creating and maintaining our metrics definitions, which provide detailed explanations of each metric, its impact, and what it measures
- Digging into bigger operational questions like: _What is the difference in service quality across our various protocols?_ and using our data and insights to drive operational decisions
- Keeping a strong and open communication channel with our partners in the business data insights teams, ensuring we deconflict efforts and support each other's efforts as needed
- Proposing new metrics that help you answer operational questions, and working with our operations engineering teams to make those metrics available
- Joining cross-team projects to provide metrics, success criteria, and insights
- Leading cross-team projects for generating new metrics or answering larger operational questions
- Being a mentor to more junior analysts, supporting their growth and sharing your knowledge
- Taking ownership of specific types of metrics and working to become the resident expert on those metrics (e.g., VPN speed, Service quality, etc)
- Being a resident expert and coordinator in all things data analytics
- Helping to drive our team goals, OKRs, and success metrics
- Setting solid standards for operating inside the team

**To succeed in this role, we'd love for you to have experience in some or all of the following**:

- A good understanding of technical topics, or a strong desire/passion for technology
- Ability to deep-dive into cause/effect relationships
- Ability to draw insights from analysis supported by data
- Advanced to Expert-level knowledge of:

- Data Analytics
- Quantitative and Qualitative Analysis
- Querying databases using SQL language
- Data manipulation
- Writing clear and useful documentation
- Understanding Service Level Agreements (SLAs)
- Big-picture understanding of operational metrics such as connection statistics, server metrics, bandwidth utilization, and more
- Generating reports that do more than just restate the numbers, but actually provide insights

**Hiring process**:
**Benefits**:
Health and happiness go hand in hand, and we make every effort to support our team members in all facets of their lives—both inside and outside the office. Learn more about our employee benefits by visiting our careers page.

**Before you apply**:

- At the moment, we do not sponsor visas in the **UK **and the **EU**. For **Hong Kong**, we require at least two years of working experience and a university degree in a related field. For** Singapore**, we can only sponsor visas for mid-career or above.
- Please upload your resume as a **PDF** and do not include any salary or compensation information in it.
- ExpressVPN is one of the world's leading providers of online privacy and security services for consumers. Started in 2009, we've grown to have millions of active paying customers, a team of more than 700 people worldwide, and a brand recognized by hundreds of millions of people in 18 languages and more than a hundred countries. We see huge growth in our industry, and are gaining market share through strong execution._