Client Success Specialist

5 days ago


Singapore FUNDED HERE PTE. LTD. Full time

**Company Description**:
FundedHere is a subsidiary of Luminor Financial Holdings Limited, a listed company in Singapore. We are at the forefront of revolutionizing finance, MAS license company, specializing in private credit through fintech platform that seamlessly connects investors with SMEs. We provide innovative credit solutions to support brand owners, distributors, and e-merchants selling in the e-marketplaces, enabling them to achieve sustainable growth.

**Key Responsibilities**:

- Identify and pursue new business opportunities by conducting thorough research from various sources, collaborating with the sales team to meet sales targets and grow the client portfolio.
- Accurately identify and assess client profiles, filtering prospects based on relevant criteria to ensure alignment with business objectives.
- Working closely with the Client Success Coordinator to guide clients through the onboarding process, ensuring they understand and effectively utilize our products and services to meet their business objectives.
- Conduct comprehensive market research and analysis to stay updated on industry trends, competitors and client needs, using these insights to drive product improvements and suggest new business strategies.
- Track and monitor key performance metrics related to client success, providing regular reports to management and using data to identify opportunities for improvement and enhance client outcomes.

**Qualifications**:

- A Bachelor's degree in Business Administration, Finance or a related field is required.
- 3 to 5 years’ experience in sales, business development or client success roles preferred.
- Excellent communication and interpersonal skills are required, along with the ability to thrive in a fast-paced and dynamic environment.
- Strong research skills and the ability to analyze data and market trends are essential for this role.
- Driven, self-motivated and proactiveness are crucial, as well as the ability to work independently.
- Attention to detail and diligence in completing tasks.
- Fluent in English and Chinese

**Compensation**:

- Sales Commissions
- Group Hospitalisation & Surgical Insurance
- Medical reimbursement
- Annual & Medical leave entitlements



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