Sales & Service Account Manager

1 week ago

Singapore UNION JACK ELEVATOR PTE LTD Full time

**Job Summary:
We are looking for an experienced and customer-focused Sales Service Account Manager to manage and nurture client relationships while ensuring that service delivery meets client expectations.

You are require to have some understanding of engineering principles, ideally with a background in Mechanical or Electrical Engineering. This knowledge is essential to effectively communicate technical solutions to clients and collaborate with our engineering team.

You will play a critical role in fostering strong, long-lasting relationships and identifying new business opportunities.

**Key Responsibilities:
- Client Relationship Management:

- Serve as the main point of contact for assigned accounts, ensuring consistent and proactive communication.
- Develop strong relationships with key stakeholders to understand their needs and objectives.
- Monitor client satisfaction and address any concerns or issues promptly.
- Conduct regular client reviews to assess performance against SLAs and identify areas for improvement.

**Service Delivery Coordination**:

- Work closely with internal teams (e.g., operations, customer support, technical) to ensure seamless service delivery).
- Ensure all services are delivered according to agreed SLAs and within budget.
- Track service performance metrics and prepare reports for clients.
- Manage and escalate critical service issues while ensuring timely resolution.

**Business Growth & Retention**:

- Identify upselling or cross-selling opportunities within assigned accounts to drive revenue growth.
- Propose new solutions to meet evolving client needs.
- Negotiate contract renewals, ensuring continued client satisfaction.
- Assist in developing strategic account plans to grow key accounts.

**Reporting & Documentation**:

- Prepare detailed service reports, including metrics on performance, problem resolution, and client feedback.
- Maintain accurate client records, including meeting notes, contracts, and service agreements.
- Provide feedback to internal teams regarding client requests and service improvements.

**Requirements**:

- Bachelor's degree or Diploma in Business, Marketing, or a related field.
- Minimum 3-5 years of experience in account management or customer service, preferably in a technical or engineering-focused industry.
- Proven ability to manage multiple accounts and maintain strong relationships with key clients.
- Strong understanding of service management, contract administration, and service delivery models.
- Understanding of engineering concepts and ability to discuss technical aspects of products and services with clients.
- Excellent communication, negotiation, and presentation skills.
- Analytical skills to assess and improve service performance.
- Strong problem-solving abilities and a proactive approach to handling client issues.
- **Mature, seasoned professional **with extensive experience managing client relationships and service delivery.
- Strong ability to navigate complex client issues with **diplomacy, patience, and confidence **, reflecting a high degree of professionalism.

Ability to work independently and within a team.

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